Автор: Richard Normann
Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition
ISBN: 0471494399 ISBN-13(EAN): 9780471494393
Издательство: Wiley
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Цена: 3365 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical actio It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

Автор: Swanwick
Название: ABC of Clinical Leadership
ISBN: 1405198176 ISBN-13(EAN): 9781405198172
Издательство: Wiley
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Цена: 2291 р.
Наличие на складе: Поставка под заказ.

Описание: This new title in the ABC series is written by clinical educators involved in running leadership programmes for doctors and other healthcare professionals, and defines the scope of clinical leadership, emphasising its importance in the clinical context.

Автор: Kouzes
Название: The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations, 5th Edition
ISBN: 0470651725 ISBN-13(EAN): 9780470651728
Издательство: Wiley
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Цена: 2243 р.
Наличие на складе: Поставка под заказ.

Описание: The leadership book that outshines them all, completely revised for today's business realities with more international examples and a laser focus on business issues. Grounded in extensive research, it captures the continuing interest in leadership as a critical aspect of human organizations. Kouzes and Posner, the premier leadership experts working today, demonstrate how visionary leaders accomplish extraordinary things, and they address current challenges such as the new cynicism, the electronic global village, and the shift to team-oriented work relationships. With engaging stories and keen insights, they delve into the fundamental aspects of leadership to help readers keep pace with our ever-changing world.

Автор: Schein Edgar H.
Название: Organizational Culture and Leadership
ISBN: 0470185864 ISBN-13(EAN): 9780470185865
Издательство: Wiley
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Цена: 5376 р.
Наличие на складе: Невозможна поставка.

Описание: Regarded as one of the most influential management books of all time, Organizational Culture and Leadership transforms the abstract concept of culture into a tool that managers and students can continually use to better shape the dynamics of organization and change. Focusing on today's business realities, Schein draws on a wide range of contemporary research to redefine culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organizational goals. He tackles the complex question of how an existing culture can be changed - one of the toughest challenges of leadership. The result is a vital aid to understanding and practicing organizational effectiveness.

Автор: Allison
Название: Heroic Leadership
ISBN: 0415628520 ISBN-13(EAN): 9780415628525
Издательство: Taylor&Francis
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Цена: 2243 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Автор: Western Simon
Название: Leadership
ISBN: 1446269906 ISBN-13(EAN): 9781446269909
Издательство: Sage Publications
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Цена: 3429 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Written in an accessible style, the book challenges the notion of the individual or hero leader. Western develops the idea of leadership as a distributed process and provides a new framework for understanding and implementing this.

Автор: Humphrey Ronald H
Название: Effective Leadership
ISBN: 1412963559 ISBN-13(EAN): 9781412963558
Издательство: Sage Publications
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Цена: 6961 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: `[This text] provides what is missing from most leadership texts. It is a cognitive, behavioral, and affective foundation for leadership practice that has been sorely lacking in the leadership literature` - Anthony Andenoro, Gonzaga University, Spokane

Автор: Tracy Brian
Название: 12 Disciplines of Leadership Excellence: How Leaders Achieve
ISBN: 0071809465 ISBN-13(EAN): 9780071809467
Издательство: McGraw-Hill
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Цена: 1589 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Covers 12 disciplines, including: clarity; control; character; competence; caring; and courage.

Автор: Nicholson Nigel
Название: I of Leadership
ISBN: 1118567439 ISBN-13(EAN): 9781118567432
Издательство: Wiley
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Цена: 1776 р.
Наличие на складе: Поставка под заказ.

Описание: This is the leadership book you have to read: a barn-storming new take on what makes aversatile, integrated and effective leader.

Автор: Su Amy Jen, Maignan Wilkins Muriel
Название: Own the Room: Discover Your Signature Voice to Master Your Leadership Presence
ISBN: 1422183939 ISBN-13(EAN): 9781422183939
Издательство: McGraw-Hill
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Цена: 1589 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: People are drawn to, and influenced by, leaders who communicate authentically, connect with people, and have immediate impact. So how do you become one? How can you learn to "own the room?" Filled with real-life stories and examples, this book intends to demystify the notion of presence and provides practical advice on how you can develop it.

Автор: Gallo, Frank T.
Название: Business leadership in china
ISBN: 0470827300 ISBN-13(EAN): 9780470827307
Издательство: Wiley
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Цена: 2150 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Tagline: Bridges the gap between Western business concepts and Chinese thoughts and wisdom The second edition of this successful book from Frank Gallo reviews ways in which the executive in China - either Western or Chinese - can better understand and blend the best practices of Western leadership with traditional Chinese wisdom.

Автор: Benton
Название: Executive charisma; six steps to mastering the art of leadership
ISBN: 0071462139 ISBN-13(EAN): 9780071462136
Издательство: McGraw-Hill
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Цена: 841 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Presents a six-step process to help you acquire the executive demeanor necessary to move up in a corporation. This title explains executive charisma, its importance to corporate success, and outlines a six-step approach for learning how to think, act, and relate to others like an executive.