Автор: Sewell Название: Black Beauty ISBN: 1853261092 ISBN-13(EAN): 9781853261091 Издательство: Wordsworth Рейтинг: Цена: 495.00 р. Наличие на складе: Есть (2 шт.) Описание: Black beauty had a fine, soft black coat, one white foot and a silver star on his forehead. This tale tells of the horse`s adventures and the disappointments and joys that surround him.
Автор: Sewell Dennis Название: The Political Gene ISBN: 0330427458 ISBN-13(EAN): 9780330427456 Издательство: Pan Macmillan Рейтинг: Цена: 1038.00 р. Наличие на складе: Поставка под заказ.
Описание: A fascinating examination of the way that many scientists and politicians have sought to use Charles Darwin's ideas to solve social problems, or to bolster political ideologiesCharles Darwin not only sparked a revolution in science, but gave birth to ideas that acquired a political dimension from the outset, one with a deeply troubling and ongoing impact. Social Darwinism, eugenics, and scientific racialism--whose adherents have all claimed Charles Darwin as their inspiration--became associated with some of the darkest episodes in our recent past. This beautifully crafted narrative follows the thread of theory and the historical footprints left by a myriad cast of key characters to tell an often shocking and sometimes heartbreaking story. This book shows us what drove people to put a black man on display in a zoo, forcibly sterilize a pair of innocent teenage sisters, lock up a British girl for 18 years for a petty theft, murder disabled people in Nazi Germany, and slam shut America's "Golden Door." In a world where the gene becomes ever more central, the fresh and stimulating arguments presented here make this an explosive, essential, and utterly intriguing book.
Описание: Contains the texts of the best-loved children`s stories of all time such as - "The Secret Garden", "The Railway Children", "Black Beauty", "The Wind in the Willows", "Treasure Island", "Just So Stories", and "Peter Pan".
Автор: Sewell, Carl Название: Customers For Life ISBN: 0385504454 ISBN-13(EAN): 9780385504454 Издательство: Random House (USA) Цена: 1563.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.
From the author of "Red Star Rogue," the controversial account of the destruction of the USS "Scorpion," the nuclear submarine that sank with ninety-nine crewmen aboard in 1968--an event that was officially attributed to accident.
The tragedy of the USS "Scorpion"--and the lingering mystery of what caused it to sink in 10,000 feet of water on the eastern edge of the Sargasso Sea--has been widely written about. "All Hands Down "shows how the Soviet plot to exact revenge for the loss of a Russian sub was executed and explains why the truth of the attack has been officially denied for forty years. Sewell and Preisler debunk various official explanations for the tragedy and bring to life the personal stories of some of the men who were lost when "Scorpion "went to the bottom.
Автор: Sewell Название: Red Star Rogue ISBN: 1416527338 ISBN-13(EAN): 9781416527336 Издательство: Simon & Schuster Цена: 918.00 р. Наличие на складе: Нет в наличии.
Описание: March 7, 1968: Several hundred miles northwest of Hawaii, the nuclear-armed K-129 surfaces and then sinks; all of its crewmen and officers perish at sea. Who was commanding the rogue Russian sub? What was its target? How did it infiltrate American waters undetected? Navy veteran Kenneth Sewell, drawing from newly declassified documents and extensive confidential interviews, exposes the stunning truth behind an operation calculated to provoke war between the U.S. and China -- a nightmare scenario averted by only seconds.
In full, authoritative detail, Red Star Rogue illuminates this history-shaping event -- and rings with chilling relevance in light of today's terrorist threat.
Автор: Sewell Название: Black Beauty ISBN: 000735097X ISBN-13(EAN): 9780007350971 Издательство: HarperCollins UK Рейтинг: Цена: 395.00 р. Наличие на складе: Поставка под заказ.
Описание: HarperCollins is proud to present its new range of best-loved, essential classics.
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