Benefits Management: Delivering Value from IS & IT Investments, John Ward
Автор: Fitz-enz Jac Название: The New HR Analytics: Predicting the Economic Value of Your Company`s Human Capital Investments ISBN: 0814416438 ISBN-13(EAN): 9780814416433 Издательство: McGraw-Hill Рейтинг: Цена: 2540 р. Наличие на складе: Есть (1 шт.) Описание: In his landmark book The ROI of Human Capital, Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a company's bottom line. The New HR Analytics is another such quantum leap, reveal ing how to predict the value of future human capital investments. Using Fitz-enz's proprietary analytic model, readers learn how to measure and evaluate past and current returns.
By combining those results with focused business intelligence and applying the exclusive analytical tools in the book. Brimming with real world examples and input from thirty top HR practitioners and thought leaders, this groundbreaking book ushers in a new era in human resources and human capital management.
Автор: Stegmann, Juan Pablo Название: Strategic value management ISBN: 047046710X ISBN-13(EAN): 9780470467107 Издательство: Wiley Рейтинг: Цена: 8085 р. Наличие на складе: Поставка под заказ.
Описание: Addresses common problems among business managers and other professionals involved in thinking about developing and managing organizations. This book integrates strategic management and business strategy into an innovative standard that introduces key metrics to strategic management and stock value creation.
Описание: Demonstrating how to use mapping as part of a complete system for lean implementation, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable lean implementation process. Includes a CD with checklists, forms, and worksheets.
Описание: This revised edition will build on the strengths of the previous editions. Feedback from academics suggests this book is regarded as being a comprehensive, authoritative set of essays. It is more detailed and analytical than the mainstream treatments of HRM in rival books, whilst remaining accessible to a wide variety of audiences. It has a clear position in the marketplace, being more advanced than standard HRM texts and is highly regarded by HR academics as customer feedback indicates. The new edition will bring the approach up-to-date with current examples and results from our recent research which reflects the experiences of many more organisations in aspects of BM. We will include our BM maturity model, which has proved valuable to many organisations. Overall, the interest in BM techniques and their use is growing in both the practitioner and academic communities and this book will benefit from that growth and further stimulate it, growing the market even further. This edition will include 1. some international survey results that reinforce the importance of the topic and the value of the tools and frameworks in the book, plus some more recent examples of success in using the Benefits Management approach, from our work with organizations over the last 3 years. 2. the development and application of the Benefits Management Maturity model 3. Discuss the role and value of Project Management Offices (PMOs) in improving the delivery of value from IS and IT 4. Include more on Program and Portfolio Management - which are very topical at the moment (as are PMOs) - including findings from our CIMA research in 2010. 5. We would also update the references to include more recent work elsewhere. To provide greater appeal to a practitioner market we will also aim to remove or shorten some parts of the book e.g. the background to organizational IS/IT at the start of the book. We will also make the key material and practical guidance more obvious, accessible and succinct (via check-lists, boxes etc) and we would seek to make it an overall 'lighter and more accessible style'. The book will include a broad coverage of the subject ensuring it includes all the key topics and the best of the available knowledge from the field. The authors address enduring issues in a new way, synthesized from best practices and sound theories and techniques from a range of management disciplines. The examples etc to be used are based on recent experiences of working with a wide range of organisations applying the approach across a variety of projects. Most of these examples will still be of relevance for a few years. The book should have a shelf-life of 4-5 years . The new edition consists of 10 chapters and runs to some 250-300 pages. It includes case studies, check lists and templates for using the various tools etc.
Описание: Argues that companies unwittingly add layers of complexity to their talent building models without evaluating whether those components add any value to the overall process. This book introduces One Page Talent Management (OPTM), a simple approach that accelerates a company`s ability to develop better leaders faster.
Описание: Corporate trainers are tasked with an awesome responsibility---helping individuals develop skills they need to advance their careers and to boost their organizations` bottom line. This book provides guidance and support for anyone involved with that challenging task. Accessible and practical, it`s a one-stop resource for smoothly running training sessions and reliable, repeatable learning results.
Описание: The ultimate guide to maximizing shareholder value through ERM The first book to introduce an emerging approach synthesizing ERM and value-based management, Corporate Value of Enterprise Risk Management clarifies ERM as a strategic business management approach that enhances strategic planning and other decision-making processes.
In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In Operations Rules, David Simchi-Levi identifies the crucial element in a company's success: the link between the value it provides its customers and its operations strategies. And he offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. And successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition--Amazon, large selection and reliable fulfillment; Wal-Mart, low prices--that directly aligns with its operations strategy. Simchi-Levi's rules--regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technology--transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.
How logistics clusters can create jobs while providing companies with competitive advantage.
Why is Memphis home to hundreds of motor carrier terminals and distribution centers? Why does the tiny island-nation of Singapore handle a fifth of the world's maritime containers and half the world's annual supply of crude oil? Which jobs can replace lost manufacturing jobs in advanced economies?
Some of the answers to these questions are rooted in the phenomenon of logistics clusters--geographically concentrated sets of logistics-related business activities. In this book, supply chain management expert Yossi Sheffi explains why Memphis, Singapore, Chicago, Rotterdam, Los Angeles, and scores of other locations have been successful in developing such clusters while others have not.
Sheffi outlines the characteristic "positive feedback loop" of logistics clusters development and what differentiates them from other industrial clusters; how logistics clusters "add value" by generating other industrial activities; why firms should locate their distribution and value-added activities in logistics clusters; and the proper role of government support, in the form of investment, regulation, and trade policy.
Sheffi also argues for the most important advantage offered by logistics clusters in today's recession-plagued economy: jobs, many of them open to low-skilled workers, that are concentrated locally and not "offshorable." These logistics clusters offer what is rare in today's economy: authentic success stories. For this reason, numerous regional and central governments as well as scores of real estate developers are investing in the development of such clusters.
View a trailer for the book at: http: //techtv.mit.edu/videos/22284-logistics-clusters-yossi-sheffi
Автор: Chan, Janis Fisher Название: Delivering training workshops ISBN: 0470404671 ISBN-13(EAN): 9780470404676 Издательство: Wiley Рейтинг: Цена: 5198 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Offers step-by-step information that walks trainers through various phases of the workshop process. This book contains best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, preparing materials, and taking risks.
"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spent way too much time reading this endorsement. Read the book instead. It's so worth it." --Paul Greenberg, author of "CRM at the Speed of Light"
"To differentiate yourself and delight your customers, you must manage your customers' experience with your goods or services, and your company. This invaluable book will show you why you must do this, and how to do it well." --Henry Chesbrough, author of "Open Innovation" and Professor at the Haas School of Business, University of California Berkeley
"Technology advances are raising the human expectation of what an experience with a company can and should be. Finally, a book has been written that combines behavioral psychological, micro-economic, and technological considerations defining the customer experience edge." --Paul D'Alessandro, Partner, PricewaterhouseCoopers
"As we move from Customer Experience 1.0 to Customer Experience 2.0, organizations and practitioners need a solid blueprint for success. Reza, Vinay, and Volker have created a clear and concise guide based on global best practices and proven principles. If you are ready to transform your organization, start by reading this book." --Lior Arussy, President, Strativity Group, and author of "Customer Experience Strategy"
""The Customer Experience Edge" is an excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be added to, modified, or simply baked into business plans to improve or deliver an exceptional customer experience." --Deb Dexter, Customer Service Director, Cardinal Health
About the Book:
Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail--the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back--and that sets you apart from the competition. You need to seize "The Customer Experience Edge."
Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your customer experience programs and overall business strategies. The key is to strike a balance between programs that are effective but prohibitively expensive and programs that fail to dedicate enough resources to be effective. In the middle ground lie the tools that everyone overlooks--foundational and disruptive technologies. These are the authors' main fields of expertise, and these are what make the customer experience profitable.
"The Customer Experience Edge" explains how to combine strategy, leadership, organizational change, and technology to: Develop products and services that are highly valued by customersForm bonds that keep clients from turning to competitorsTransform customers into your best advocates
It's a new world of business, and customers are keenly aware that their loyalty is valuable currency. "The Customer Experience Edge" gives you a cost-effective, sustainable way to provide an unforgettable experience that builds loyalty and turns it into real, measurable profits.
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