In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In Operations Rules, David Simchi-Levi identifies the crucial element in a company's success: the link between the value it provides its customers and its operations strategies. And he offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. And successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition--Amazon, large selection and reliable fulfillment; Wal-Mart, low prices--that directly aligns with its operations strategy. Simchi-Levi's rules--regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technology--transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science.
Автор: Willcocks Название: Delivering It And Ebusiness Value ISBN: 0750647442 ISBN-13(EAN): 9780750647441 Издательство: Elsevier Science Рейтинг: Цена: 4951 р. Наличие на складе: Невозможна поставка.
Описание: Part of the "`Computer Weekly` Professional Series", this book focuses on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.
How logistics clusters can create jobs while providing companies with competitive advantage.
Why is Memphis home to hundreds of motor carrier terminals and distribution centers? Why does the tiny island-nation of Singapore handle a fifth of the world's maritime containers and half the world's annual supply of crude oil? Which jobs can replace lost manufacturing jobs in advanced economies?
Some of the answers to these questions are rooted in the phenomenon of logistics clusters--geographically concentrated sets of logistics-related business activities. In this book, supply chain management expert Yossi Sheffi explains why Memphis, Singapore, Chicago, Rotterdam, Los Angeles, and scores of other locations have been successful in developing such clusters while others have not.
Sheffi outlines the characteristic "positive feedback loop" of logistics clusters development and what differentiates them from other industrial clusters; how logistics clusters "add value" by generating other industrial activities; why firms should locate their distribution and value-added activities in logistics clusters; and the proper role of government support, in the form of investment, regulation, and trade policy.
Sheffi also argues for the most important advantage offered by logistics clusters in today's recession-plagued economy: jobs, many of them open to low-skilled workers, that are concentrated locally and not "offshorable." These logistics clusters offer what is rare in today's economy: authentic success stories. For this reason, numerous regional and central governments as well as scores of real estate developers are investing in the development of such clusters.
View a trailer for the book at: http: //techtv.mit.edu/videos/22284-logistics-clusters-yossi-sheffi
Автор: Chan, Janis Fisher Название: Delivering training workshops ISBN: 0470404671 ISBN-13(EAN): 9780470404676 Издательство: Wiley Рейтинг: Цена: 4703 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Offers step-by-step information that walks trainers through various phases of the workshop process. This book contains best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, preparing materials, and taking risks.
"This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spent way too much time reading this endorsement. Read the book instead. It's so worth it." --Paul Greenberg, author of "CRM at the Speed of Light"
"To differentiate yourself and delight your customers, you must manage your customers' experience with your goods or services, and your company. This invaluable book will show you why you must do this, and how to do it well." --Henry Chesbrough, author of "Open Innovation" and Professor at the Haas School of Business, University of California Berkeley
"Technology advances are raising the human expectation of what an experience with a company can and should be. Finally, a book has been written that combines behavioral psychological, micro-economic, and technological considerations defining the customer experience edge." --Paul D'Alessandro, Partner, PricewaterhouseCoopers
"As we move from Customer Experience 1.0 to Customer Experience 2.0, organizations and practitioners need a solid blueprint for success. Reza, Vinay, and Volker have created a clear and concise guide based on global best practices and proven principles. If you are ready to transform your organization, start by reading this book." --Lior Arussy, President, Strativity Group, and author of "Customer Experience Strategy"
""The Customer Experience Edge" is an excellent book to gain insights on how to leverage customer experience as a competitive advantage. The case studies serve as recipes that can be added to, modified, or simply baked into business plans to improve or deliver an exceptional customer experience." --Deb Dexter, Customer Service Director, Cardinal Health
About the Book:
Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail--the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back--and that sets you apart from the competition. You need to seize "The Customer Experience Edge."
Drawing on over sixty years of experience in shaping customer centric strategies and technologies for leading companies, three innovators bring you practical and proven ways to create your customer experience programs and overall business strategies. The key is to strike a balance between programs that are effective but prohibitively expensive and programs that fail to dedicate enough resources to be effective. In the middle ground lie the tools that everyone overlooks--foundational and disruptive technologies. These are the authors' main fields of expertise, and these are what make the customer experience profitable.
"The Customer Experience Edge" explains how to combine strategy, leadership, organizational change, and technology to: Develop products and services that are highly valued by customersForm bonds that keep clients from turning to competitorsTransform customers into your best advocates
It's a new world of business, and customers are keenly aware that their loyalty is valuable currency. "The Customer Experience Edge" gives you a cost-effective, sustainable way to provide an unforgettable experience that builds loyalty and turns it into real, measurable profits.
Автор: Institute Of Leadership Название: Delivering Training Super Series ISBN: 0750658703 ISBN-13(EAN): 9780750658706 Издательство: Elsevier Science Рейтинг: Цена: 3361 р. Наличие на складе: Невозможна поставка.
Описание: Part of "Super" series that provides solutions, frameworks and techniques to support management and leadership development. This workbook includes a range of case studies, questions and activities to meet both an individual or organization`s training needs.
Описание: Are you up to speed on the new directions in training and development? The digital age is infiltrating the training profession faster than most of us can stay breast of it. "Beyond the Podium", winner of the ISPI Book Award, will get you up to speed while also refreshing your understanding of the fundamentals. With a focus on the questions you're asking, Rossett and Sheldon open your eyes to the possibilities that are emerging - or already exist - as organizations move into new technologies and performance improvement. They examine the opportunities presented by e-learning, informal learning, independent learning, knowledge management, globalization, object-oriented design, wireless technologies, and more; while revisiting what makes great training, how to do an analysis, and evaluation strategies and tools. In "Beyond the Podium", Rossett and Sheldon redefine the nature and function of training and trainers as they offer: a tour of the possibilities; a guide to professional development; a focus on the questions you and others have; a wealth of featured interviews with experts in the field; varied and rich examples. "Beyond the Podium" will challenge, teach, excite, and inspire you. Most importantly, it will help you envision and build for the future - and get there fast! Vit the web site that accompanies this book and discover the elements of effective training, what other trainers are talking about, and much more!
Описание: What makes some training programs successful while others produce disappointing results? The answer, says Ron Stone, lies in the processes trainers employ
to determine needs, design and develop programs, deliver the training, and partner to get business results. It is time to reexamine these processes, says the author, and bring them into
the twenty-first century. In "Aligning Training for Results", Stone provides a potent, comprehensive, and versatile resource to help guide trainers through assessing, designing, and
delivering training solutions that achieve real and measurable results.
Описание: Suitable for the CIPD postgraduate unit, Designing, delivering and evaluating learning and development provision, this book can support application and development of practice and so will also be useful to HRD professionals.
Описание: Corporate trainers are tasked with an awesome responsibility---helping individuals develop skills they need to advance their careers and to boost their organizations` bottom line. This book provides guidance and support for anyone involved with that challenging task. Accessible and practical, it`s a one-stop resource for smoothly running training sessions and reliable, repeatable learning results.
Описание: This revised edition will build on the strengths of the previous editions. Feedback from academics suggests this book is regarded as being a comprehensive, authoritative set of essays. It is more detailed and analytical than the mainstream treatments of HRM in rival books, whilst remaining accessible to a wide variety of audiences. It has a clear position in the marketplace, being more advanced than standard HRM texts and is highly regarded by HR academics as customer feedback indicates. The new edition will bring the approach up-to-date with current examples and results from our recent research which reflects the experiences of many more organisations in aspects of BM. We will include our BM maturity model, which has proved valuable to many organisations. Overall, the interest in BM techniques and their use is growing in both the practitioner and academic communities and this book will benefit from that growth and further stimulate it, growing the market even further. This edition will include 1. some international survey results that reinforce the importance of the topic and the value of the tools and frameworks in the book, plus some more recent examples of success in using the Benefits Management approach, from our work with organizations over the last 3 years. 2. the development and application of the Benefits Management Maturity model 3. Discuss the role and value of Project Management Offices (PMOs) in improving the delivery of value from IS and IT 4. Include more on Program and Portfolio Management - which are very topical at the moment (as are PMOs) - including findings from our CIMA research in 2010. 5. We would also update the references to include more recent work elsewhere. To provide greater appeal to a practitioner market we will also aim to remove or shorten some parts of the book e.g. the background to organizational IS/IT at the start of the book. We will also make the key material and practical guidance more obvious, accessible and succinct (via check-lists, boxes etc) and we would seek to make it an overall 'lighter and more accessible style'. The book will include a broad coverage of the subject ensuring it includes all the key topics and the best of the available knowledge from the field. The authors address enduring issues in a new way, synthesized from best practices and sound theories and techniques from a range of management disciplines. The examples etc to be used are based on recent experiences of working with a wide range of organisations applying the approach across a variety of projects. Most of these examples will still be of relevance for a few years. The book should have a shelf-life of 4-5 years . The new edition consists of 10 chapters and runs to some 250-300 pages. It includes case studies, check lists and templates for using the various tools etc.
Автор: Dimitris N. Chorafas Название: The Management of Equity Investments, ISBN: 0750664568 ISBN-13(EAN): 9780750664561 Издательство: Elsevier Science Рейтинг: Цена: 8971 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Based on a research project done by the author in 2003 and 2004, in the US, England, Germany, France, Italy and Switzerland, this book outlines the rules behind the able management of investments by private individuals, banks, and institutional investors. These rules are examined within the perspective of each entity`s goals and challenges.
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