Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, Patterson Kerry, Grenny Joseph, McMillan Ron
Автор: Patterson, Kerry Grenny, Joseph Mcmillan, Ron Swit Название: Crucial conversations ISBN: 0071401946 ISBN-13(EAN): 9780071401944 Издательство: McGraw-Hill Цена: 1357 р. Наличие на складе: Невозможна поставка. Описание: When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life`s difficult conversations.
Описание: What to say in today's toughest workplace situations Whatever trust previously existed between employer and employee has been torn into millions of pink slips, thanks to the latest recession. As a result, the rules for how managers and employees can successfully communicate have been irrevocably changed. Whether you're a manager or employee, Workscripts explains what to say in life's toughest situations at work. Includes what to say when laying someone off, asking for a raise or promotion, during performance reviews, boosting damaged morale, negotiating with vendors and suppliers, and more Provides a look at the new workplace environment and offers a set of new communications rules For years, Pollan's extraordinarily successful Lifescripts series of books has been the bible for business communications Uses proven formulas and formats of Lifescripts volumes With Workscripts, your words at work will speak-and benefit you-volumes.
Описание: Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
Описание: Presents time-saving phrases you can use to make the most out of every speaking opportunity. This title provides ready-to-use phrases on what from sharing strategies at annual meetings to speaking at conferences, keynote remarks, and ceremonial speeches. It also reveals strategies for addressing specific audiences.
Описание: Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
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