Описание: A practical toolkit for handling workplace conflict and difficult conversations
Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour -- both verbal and nonverbal -- this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately.
The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage.
Achieve clarity and directness in your communications
Deal with anger, stubbornness and defensiveness
Develop the skills to manage immediate crises
Set priorities, and build a foundation of strong communication
Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable -- and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.
Автор: Hayashi Shawn Kent Название: Conversations That Get Results and Inspire Collaboration: En ISBN: 0071805931 ISBN-13(EAN): 9780071805933 Издательство: McGraw-Hill Рейтинг: Цена: 2744.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The nineteenth century saw a lengthy and unusually intense conflict between religion and national politics over public space. Using case-studies of nations in both Europe and Latin America, the contirbutors to this unusual comparative volume explore the nature, background and consequences of this conflict from a revisionist and empirical viewpoint.
Автор: Stoker John Название: Overcoming Fake Talk: How to Hold REAL Conversations That Cr ISBN: 0071815791 ISBN-13(EAN): 9780071815796 Издательство: McGraw-Hill Рейтинг: Цена: 3945.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A compendium of ideas, frameworks, examples, and actions to improve conversations. It offers advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results.
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