Hastings Applying Service Science In Business; Attaining Growth And Profitability Through Customer Investment And Empowerment 9781606496626

Варианты приобретения

Цена: 3252.00р.
Кол-во:
Наличие: Поставка под заказ. Есть в наличии на складе поставщика.
Склад Америка: Есть
При оформлении заказа до: 2025-08-04
Ориентировочная дата поставки: Август-начало Сентября
При условии наличия книги у поставщика.

Добавить в корзину

в Мои желания

Автор: Hastings
Название: Applying Service Science In Business; Attaining Growth And Profitability Through Customer Investment And Empowerment
ISBN: 9781606496626
Издательство: McGraw-Hill
Классификация:

Управление и методы управления

ISBN-10: 160649662X
Обложка/Формат: Soft cover
Страницы: 168
Вес: 0.23 кг.
Дата издания: 2013
Серия: Management / Business
Язык: English
Размер: 229 x 153 x 9
Рейтинг:
Поставляется из: Англии
Описание: This is a must-read for anyone trained in traditional process improvement or business architecture. In surprisingly clear language this book lays out the essentials of service thinking, and how the service paradigm transforms the way in which organizations innovate on behalf of their customers. It shifts the focus from product to experience, from one-sided production to co-creation of value, from the simply measurable to the emotional. I intend to buy a copy for every member of my team-Dart Lindsley, Cisco Sr. Manager of Transformation Planning and Analysis This book will introduce you to Service Science, Management and Engineering (SSME)-a term introduced by IBM to describe service science, which is the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another. The authors detail the disciplines, principles, insights and tools of SSME that are now ready to transition to the mainstream business world with transformative effect. They coin the new term Service Thinking to communicate this mainstream business transformation. It includes expository case histories of the service thinking-based transformation of familiar businesses, illustrating the seven principles of service thinking, with compelling examples and clear direction for application.

Applying Service Science In Business; Attaining Growth And Profitability Through Customer Investment And Empowerment, Hastings