Pachter Barbara The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, Online, and in Life, Completely Revised and Upd 9780738217598

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Автор: Pachter Barbara
Название: The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, Online, and in Life, Completely Revised and Upd
ISBN: 9780738217598
Издательство: Little Brown
Классификация:

Психология

ISBN-10: 073821759X
Обложка/Формат: Paperback
Страницы: 272
Вес: 0.32 кг.
Дата издания: 01.07.2014
Язык: English
Издание: 2 rev ed
Размер: 153 x 229 x 18
Читательская аудитория: General (us: trade)
Подзаголовок: The skills you need to handle conflicts at work, at home, online, and in life, completely revised and updated edition
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Поставляется из: Европейский союз
Описание: When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between bully and wimp is a range of behaviour that is positive, dignified, and effective for dealing with life`s bothersome situations, there is The Power of Positive Confrontation .This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online. The Power of Positive Confrontation reveals: The consequences of not confronting or of confronting negativelyHow to accurately assess what is bothering you and whyThree essential steps of polite and powerful confrontationVital verbal and nonverbal skills that make or break communication, including common language pitfallsStrategies for assertive communication, whether face to face, in writing, by phone, or online

The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, Online, and in Life, Completely Revised and Upd, Pachter Barbara