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Customer Satisfaction Evaluation, Evangelos Grigoroudis; Yannis Siskos


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Цена: 29209.00р.
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Автор: Evangelos Grigoroudis; Yannis Siskos
Название:  Customer Satisfaction Evaluation
ISBN: 9781461425021
Издательство: Springer
Классификация:





ISBN-10: 1461425026
Обложка/Формат: Paperback
Страницы: 318
Вес: 0.50 кг.
Дата издания: 2009
Серия: International Series in Operations Research & Management Science
Язык: English
Иллюстрации: 129 black & white illustrations, 57 black & white tables, biography
Размер: 234 x 156 x 18
Читательская аудитория: General (us: trade)
Подзаголовок: Methods for measuring and implementing service quality
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.


Developing Monitoring and Evaluation Frameworks

Название: Developing Monitoring and Evaluation Frameworks
ISBN: 148335833X ISBN-13(EAN): 9781483358338
Издательство: Sage Publications
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Цена: 9504.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Provides clear, step-by-step guidance on how to develop a monitoring and evaluation framework in a participatory, logical, systematic, and integrated way

Handbook of Practical Program Evaluation

Автор: Newcomer Kathryn E.
Название: Handbook of Practical Program Evaluation
ISBN: 1118893603 ISBN-13(EAN): 9781118893609
Издательство: Wiley
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Цена: 11722.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs.

Development Evaluation in Times of Turbulence

Автор: Boily Marie Helene
Название: Development Evaluation in Times of Turbulence
ISBN: 0821398792 ISBN-13(EAN): 9780821398791
Издательство: Mare Nostrum (Eurospan)
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Цена: 4712.00 р.
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Описание: The presence of turbulence in multiple areas of our society-food, fuel, and finances-being but three critical areas presently being impacted means that long-held assumptions are no longer true, that the past is not prologue, and that the future is not clear. And enter into this unstable present the discipline of evaluation-a discipline formed and shaped in the past fifty years of stability, little turbulence, and strong assumptions that everything will go according to plan. If things do not go well, it is because of either a poor theory of change on how to bring about positive outcomes, or weak efforts at implementation. It is not because of the stormy present upsetting our quiet past. As it is, conventional evaluation behaviour and beliefs are ill suited for these times. The transformational nature of the 'Arab Spring' is just one arena in which it is clear that a business as usual approach to evaluation is entirely inappropriate.<br><br>The papers in this volume are from the 2011 Global Assembly of the International Development Evaluation Association (IDEAS). Nearly 350 development evaluators from eighty-five countries came together in Amman, Jordan to discuss and analyse the consequences of turbulence on evaluation. The intent of these papers is to systematically assess what changes have come during this time of turbulence and how these changes are impacting the craft of development evaluation. To be clear: this book is not about how to assess the impacts of crises on development and on people's lives. It is about the meaning of a changed world and changed assumptions on the concepts and methods used in evaluation.

Country Risk Evaluation

Автор: Kyriaki Kosmidou; Michael Doumpos; Constantin Zopo
Название: Country Risk Evaluation
ISBN: 1441945725 ISBN-13(EAN): 9781441945723
Издательство: Springer
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Цена: 16769.00 р.
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Описание: Country risk evaluation is one of the major research topics in economics and finance. This book develops a comprehensive framework for evaluating models based on several classification techniques that emerge from different theoretical directions.

Performance Evaluation of Foreign Subsidiaries

Автор: Prof. Dr. Stefan Schmid; Katharina Kretschmer
Название: Performance Evaluation of Foreign Subsidiaries
ISBN: 3834911496 ISBN-13(EAN): 9783834911490
Издательство: Springer
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Цена: 12577.00 р.
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Описание: Katharina Kretschmer contributes to the role typology research stream in international business. The book is highly relevant for management practice. Deep insights into the implications of subsidiary roles are displayed, and it is shown that role-specific subsidiary management is possible if not necessary. In the future, MNC managers could benefit even more when, instead of treating all their subsidiaries alike, approaching them differently especially when evaluating their performance."

Enhancing Evaluation Use

Название: Enhancing Evaluation Use
ISBN: 1452205477 ISBN-13(EAN): 9781452205472
Издательство: Sage Publications
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Цена: 13306.00 р.
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Описание: Written from the insider`s perspective, this text helps organizations become more focused on using evaluation to improve policies, strategies, programming and delivery of public and communal services

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Автор: Michelli Joseph
Название: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
ISBN: 007180630X ISBN-13(EAN): 9780071806305
Издательство: McGraw-Hill
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Цена: 6347.00 р.
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Описание: Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.


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