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Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation, Motwani


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Цена: 3602.00р.
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Автор: Motwani
Название:  Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation
ISBN: 9781606494073
Издательство: McGraw-Hill
Классификация:
ISBN-10: 1606494074
Обложка/Формат: Paperback
Страницы: 200
Вес: 0.20 кг.
Дата издания: 01.12.2012
Язык: English
Издание: 01
Иллюстрации: Illustrations
Размер: 229 x 152 x 7
Читательская аудитория: General (us: trade)
Рейтинг:
Поставляется из: Англии
Описание: Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean-such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation-serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.


Lean Six Sigma Business Transformation For Dummies

Автор: Burghall Roger
Название: Lean Six Sigma Business Transformation For Dummies
ISBN: 1118844866 ISBN-13(EAN): 9781118844861
Издательство: Wiley
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Цена: 3166.00 р.
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Описание: Use Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations.

Quality Management for Organizations Using Lean Six Sigma Techniques

Автор: Erick Jones
Название: Quality Management for Organizations Using Lean Six Sigma Techniques
ISBN: 1138075124 ISBN-13(EAN): 9781138075122
Издательство: Taylor&Francis
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Цена: 9645.00 р.
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Описание:

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in conjunction with, or integrated with other quality initiatives remain. An update on the current focus of quality management, Quality Management for Organizations Using Lean Six Sigma Techniques covers the concepts and principles of Lean Six Sigma and its origins in quality, total quality management (TQM), and statistical process control (SPC), and then explores how it can be integrated into manufacturing, logistics, and healthcare operations.

The book presents the background on quality and Lean Six Sigma (LSS) techniques and tools, previous history of LSS in manufacturing, and current applications of LSS in operations such as logistics and healthcare. It provides a decision model for choosing whether to use LSS or other quality initiatives, which projects should be selected and prioritized, and what to do with non-LSS projects. The author also details an integration model for integrating and developing integrated LSS and other quality initiatives, and common mathematical techniques that you can use for performing LSS statistical calculations. He describes methods to attain the different Six Sigma certifications, and closes with discussion of future directions of Lean Six Sigma and quality.

Case studies illustrate the integration of LSS principles into other quality initiatives, highlighting best practices as well as successful and failed integrations. This guide gives you a balanced description of the good, bad, and ugly in integrating LSS into modern operations, giving you the understanding necessary to immediately apply the concepts to your quality processes.


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