Thanks for the Feedback, Douglas Stone and Sheila Heen

Автор: Bruce Patton,Douglas Stone,Sheila Heen
Название: Difficult Conversations
ISBN: 0670921343 ISBN-13(EAN): 9780670921348
Издательство: Random House - Penguin
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Цена: от 1451.00 р.
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Описание: We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

Автор: Stone Douglas, Patton Bruce, Heen Sheila
Название: Difficult Conversations: How to Discuss What Matters Most
ISBN: 0143118447 ISBN-13(EAN): 9780143118442
Издательство: Random House (USA)
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Цена: 2483.00 р.
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Описание: The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

Автор: Bruce Patton,Douglas Stone,Sheila Heen
Название: Difficult Conversations
ISBN: 014027782X ISBN-13(EAN): 9780140277821
Издательство: Random House - Penguin
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Цена: 1715.00 р.
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Описание: What is a difficult conversation? Asking for a pay rise, saying `no` to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.