Diao & Rosu Maximizing Management Performance And Quality With Service Analytics 9781466684966

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Автор: Diao & Rosu
Название: Maximizing Management Performance And Quality With Service Analytics
ISBN: 9781466684966
Издательство: Mare Nostrum (Eurospan)
Классификация:

Управление и методы управления

ISBN-10: 1466684968
Обложка/Формат: Hardback
Страницы: 464
Вес: 0.83 кг.
Дата издания: 30.11.2015
Серия: Economics/Business/Finance
Язык: English
Иллюстрации: Black & white illustrations
Размер: 279 x 216 x 27
Читательская аудитория: Professional and scholarly
Ключевые слова: Management & management techniques
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Поставляется из: Англии
Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

Maximizing Management Performance And Quality With Service Analytics, Diao & Rosu