Mobile And Web Innovations In Systems And Service-Oriented Engineering, Chiu

Автор: Irene Ng; Glenn Parry; Peter Wild; Duncan McFarlan
Название: Complex Engineering Service Systems
ISBN: 1447127005 ISBN-13(EAN): 9781447127000
Издательство: Springer
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Цена: 23508.00 р.
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Описание: Complex Engineering Service Systems addresses both conceptual and practical aspects of contracting, managing, designing, leading, delivering and transforming complex engineering service systems. The ideas discussed in the text can be put into action by industrial practitioners.

Автор: Ahram
Название: Advances in The Human Side of Service Engineering
ISBN: 3319419463 ISBN-13(EAN): 9783319419466
Издательство: Springer
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Цена: 27950.00 р.
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Описание: This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.