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The Social Business Imperative: How Predictive Technologies Will Transform the Way You Market, Sell, and Serve Customers, Shih Clara


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Цена: 488.00р.
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Автор: Shih Clara
Название:  The Social Business Imperative: How Predictive Technologies Will Transform the Way You Market, Sell, and Serve Customers
ISBN: 9780134263434
Издательство: Pearson Education
Издательство: Prentice Hall
Классификация:


ISBN-10: 013426343X
Обложка/Формат: Paperback
Страницы: 330
Вес: 0.34 кг.
Дата издания: 10.04.2016
Язык: English
Размер: 153 x 228 x 14
Читательская аудитория: Tertiary education (us: college)
Подзаголовок: Adapting your business model to the always-connected customer
Рейтинг:
Поставляется из: Англии
Описание: The power of Clara s book is that it highlights not only social media practices but fundamental business practices and how company leaders need to entirely rethink customer engagement models. The implications for every business regardless of industry or geography of today s social, connected consumer cannot be overstated. This book provides a powerful vision and a compelling call to action for company leaders everywhere. Ted Mathas, Chairman and CEO, New York Life Social media is now the dominant online activity and drives more website traffic than online search. The implications for businesses are as profound as the rise of Google fifteen years ago. Delegating this opportunity to a social media team is not enough today s leaders must personally grasp the tectonic changes arising from today s social, always-connected customer, and must re-architect business practices and models accordingly. In The Social Business Imperative, Silicon Valley entrepreneur and renowned thought leader Clara Shih identifies powerful new opportunities created by social media across the entire customer lifecycle. The functional breadth of this book is critical for today s leaders, who must deliver a consistent experience across every brand touchpoint, from marketing to sales to customer service, online to offline, because that is what the customer expects. This guide is a must-read for all professionals from boards of directors to front-line sales managers, and from chief marketing officers to recruiting, IT, and compliance directors who need to understand the digital transformation taking place not only in their own department but in all departments. Only with this broader understanding can functional leaders effectively collaborate on delivering a cohesive customer experience spanning previous organizational silos. Going far beyond her global best-seller The Facebook Era, Clara offers unprecedented insights into why and how traditional organizations must re-imagine their existing business processes to capture the digital last mile across social media, mobile messaging apps, the Internet of Everything, and the collaborative economy. Drawing on her immense experience helping Fortune 500 companies operationalize digital transformation to drive measurable uplift in sales and loyalty, Shih also presents powerful new case studies spanning multiple industries and companies from Wells Fargo to Warby Parker.


Human to Human Selling: How to Transform Digital-Age Customers Into Business Partners and Friends for Sales Success, Long-Term Profit, and She

Автор: Davis Adrian
Название: Human to Human Selling: How to Transform Digital-Age Customers Into Business Partners and Friends for Sales Success, Long-Term Profit, and She
ISBN: 1614485402 ISBN-13(EAN): 9781614485407
Издательство: Неизвестно
Рейтинг:
Цена: 2752.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: In our increasingly digitized and fast-paced world, human relationships are often strained--sales relationships even more so. Today's buyers are better informed, more sophisticated, and more transactional. As a result, sales professionals must navigate new challenges as they seek to develop meaningful relationships with these sometimes elusive buyers.

In Human To Human Selling, sales strategist Adrian Davis details how sales professionals and the people who manage them can increase sales performance while developing strategic relationships with their customers. Bringing sales professionals out of the Industrial Age adversarial model of sales into the "Age of Business Reformation," Human To Human Selling presents a step-by-step process for building symbiotic relationships with buyers--connections that are both mutually rewarding and emotionally fulfilling and lead to the "right-fit" customer. Human To Human Selling

-Provides a fresh perspective on sales and customer relationship management

-Bridges the gap between sales techniques and corporate strategy, enabling salespeople to sell higher

-Provides practical techniques for strategic selling

The results will speak for themselves: sales professionals that are a strategic asset to their buyers as well as their employers.


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