Ancient Stone Implements, Weapons, and Ornaments, of Great Britain, Evans

Автор: Robert Spector
Название: The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
ISBN: 0471702862 ISBN-13(EAN): 9780471702863
Издательство: Wiley
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Цена: 2374.00 р.
Наличие на складе: Поставка под заказ.

Описание: A new "how-to" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world's best customer service company they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction. Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women's Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.

Автор: Clark
Название: Specimens of Printing Types and Ornaments
ISBN: 1108001068 ISBN-13(EAN): 9781108001069
Издательство: Cambridge Academ
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Цена: 4275.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Typefaces, borders and ornaments used at Cambridge University Press before 1900, which will delight bibliophiles, typographers and collectors.