Warranty Fraud Management, Kurvinen Matti

Автор: Murthy D.N.P., Blischke Wallace R.
Название: Warranty Management and Product Manufacture
ISBN: 1852339330 ISBN-13(EAN): 9781852339333
Издательство: Springer
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Цена: 20962.00 р.
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Описание: Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management.