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Narratives of Crisis: Telling Stories of Ruin and Renewal, Matthew Seeger, Timothy Sellnow


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Автор: Matthew Seeger, Timothy Sellnow
Название:  Narratives of Crisis: Telling Stories of Ruin and Renewal
ISBN: 9780804788922
Издательство: Mare Nostrum (Eurospan)
Классификация:


ISBN-10: 0804788928
Обложка/Формат: Hardback
Страницы: 216
Вес: 0.45 кг.
Дата издания: 08.06.2016
Серия: High reliability and crisis management
Язык: English
Иллюстрации: 4 tables, 2 halftones
Размер: 231 x 155 x 20
Ключевые слова: Business & management,Business communication & presentation,Public relations, BUSINESS & ECONOMICS / Business Communication / General
Подзаголовок: Telling stories of ruin and renewal
Рейтинг:
Поставляется из: Англии
Описание:

How did you first hear about 9/11? What images come to mind when you think of Hurricane Katrina? How did your community react to the Sandy Hook Elementary School shooting? You likely have your own stories about these tragic events. Yet, as a society, we rarely stop to appreciate the narratives that follow a crisis and their tremendous impact.

This book examines the fundamental role that narratives play in catastrophic events. A crisis creates a communication vacuum, which is then populated by the stories of those who were directly affected, as well as crisis managers, journalists, and onlookers. These stories become fundamental to how we understand a disaster, determine what should be done about it, and carry forward our lessons learned.

Matthew W. Seeger and Timothy L. Sellnow outline a typology of crisis narratives: accounts of blame, stories of renewal, victim narratives, heroic tales, and memorials. Using cases to illustrate each type, they show how competing accounts battle for dominance in the public sphere, advancing specific organizational, social, and political changes. Narratives of Crisis improves our understanding of how consensus forms in the aftermath of a disaster, providing a new lens for comprehending events in our past and shaping what comes from those in our future.


Дополнительное описание: 1. Narratives of Crisis
2. Humans as Storytellers
3. How Stories Disrupt Our Sense of Meaning
4. Making Sense through Accounts
5. Blame Narratives
6. Renewal Narratives
7. Victim Narratives
8. Hero Narratives




Narratives of Crisis: Telling Stories of Ruin and Renewal

Автор: Seeger Matthew, Sellnow Timothy
Название: Narratives of Crisis: Telling Stories of Ruin and Renewal
ISBN: 0804799512 ISBN-13(EAN): 9780804799515
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 4765.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

How did you first hear about 9/11? What images come to mind when you think of Hurricane Katrina? How did your community react to the Sandy Hook Elementary School shooting? You likely have your own stories about these tragic events. Yet, as a society, we rarely stop to appreciate the narratives that follow a crisis and their tremendous impact.

This book examines the fundamental role that narratives play in catastrophic events. A crisis creates a communication vacuum, which is then populated by the stories of those who were directly affected, as well as crisis managers, journalists, and onlookers. These stories become fundamental to how we understand a disaster, determine what should be done about it, and carry forward our lessons learned.

Matthew W. Seeger and Timothy L. Sellnow outline a typology of crisis narratives: accounts of blame, stories of renewal, victim narratives, heroic tales, and memorials. Using cases to illustrate each type, they show how competing accounts battle for dominance in the public sphere, advancing specific organizational, social, and political changes. Narratives of Crisis improves our understanding of how consensus forms in the aftermath of a disaster, providing a new lens for comprehending events in our past and shaping what comes from those in our future.

Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public

Автор: Littlefield Robert, Sellnow Timothy L.
Название: Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public
ISBN: 1498517897 ISBN-13(EAN): 9781498517898
Издательство: Неизвестно
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Цена: 24599.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation. Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow's approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.


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