Автор: Downey, Annie, Название: Critical information literacy : ISBN: 1634000242 ISBN-13(EAN): 9781634000246 Издательство: Неизвестно Рейтинг: Цена: 8276.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Downey Dawn Название: From Dawn to Daylight: Essays ISBN: 0996324038 ISBN-13(EAN): 9780996324038 Издательство: Неизвестно Цена: 1792.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.
Автор: Downey Название: Creative Imagination ISBN: 1138875228 ISBN-13(EAN): 9781138875227 Издательство: Taylor&Francis Рейтинг: Цена: 7654.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: First published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.
Автор: Forshee Stephanie, Downey Rosellen Название: In Other News: Reporters on Reporting ISBN: 069267120X ISBN-13(EAN): 9780692671207 Издательство: Неизвестно Цена: 2750.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
