Ibpms - Intelligent Bpm Systems: Impact and Opportunity, Palmer Nathaniel, Swenson Keith D., Shapiro Robert

Автор: Swenson Keith D., Palmer Nathaniel, Pucher Max J.
Название: How Knowledge Workers Get Things Done
ISBN: 0984976442 ISBN-13(EAN): 9780984976447
Издательство: Неизвестно
Цена: 4302.00 р.
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Описание: Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Автор: Swenson Keith D., Carlsen Steinar, Palmer Nathaniel
Название: Empowering Knowledge Workers: New Ways to Leverage Case Management
ISBN: 0984976477 ISBN-13(EAN): 9780984976478
Издательство: Неизвестно
Цена: 1529.00 р.
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Описание: Empowering Knowledge WorkersNew Ways to Leverage Case ManagementAdaptive Case Management allows productivity improvements to be measured in both financial and non-financial terms, including reduced re-work, improved customer, and employee satisfaction. In part, by bringing areas of work previously "under the radar" when performed in purely ad hoc environments into greater visibility, Adaptive Case Management offers the ability to prioritize activities across multiple cases, balancing workloads, as well as monitoring quality, timeliness and speed.Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. There is a broad and collaborative synthesis of case data that is at the heart of what makes Adaptive Case Management "adaptive" and is also the basic driver for why it needs to be so. Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.Co-authors of this ground-breaking book include industry experts Keith Swenson, Nathaniel Palmer, Steinar Carlsen, Keith Harrison-Broninski et al* Automated Guidance for Case Management: Science or Fiction?* Bottom-up Process Discovery using Knowledge Engineering Techniques* Identity Management via ACM* Innovative Organizations Act Like Systems, Not Machines* Justifying ACM: Why We Need a Paradigm Shift in BPM* Knowledge Work and Case Management * Mastering Knowledge Flow: Aligning Social Network, Knowledge Use and Process Design * Where is ACM Today? Realities and OpportunitiesReal-World Award-Winning Case Studies* Axle Group Holdings Ltd* CargoNet AS* Department of Transport South Africa * Directorate for the Construction of Facilities for Euro 2012* FleetOne* Info Edge India Ltd * Norwegian Courts Administration* Texas Office of the Attorney General Crime Victim Services Division* U.S. Department of Housing and Urban Development* UBS BankIncludes multiple diagrams, glossary of terms, index and more.

Автор: Palmer Nathaniel, Keith Swenson, Surendra Reddy
Название: Bpm Everywhere: Internet of Things, Process of Everything
ISBN: 0986321419 ISBN-13(EAN): 9780986321412
Издательство: Неизвестно
Цена: 5685.00 р.
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