Автор: Coles Stephen, Seddon Tony Название: The Anatomy of Type: A Graphic Guide to 100 Typefaces ISBN: 0062203126 ISBN-13(EAN): 9780062203120 Издательство: HarperCollins USA Цена: 2925.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
Автор: Seddon, John Название: Systems thinking in the public sector ISBN: 0955008182 ISBN-13(EAN): 9780955008184 Издательство: Неизвестно Рейтинг: Цена: 4290.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: ..".an extraordinary insight into why, at the end of each month, millions of us are left wondering where on earth all the money taken from us in tax has gone. The argument compellingly made by John Seddon is that the Government has designed failure into almost everything it does on our behalf." Philip Johnston, Daily Telegraph
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