Creating Service Superstars: A Manager`s Guide to Building Your Team`s Confidence, Initiative and Commitment to Creating a Memorable Customer Exper, Cooper Caroline

Fact #1

Outstanding service tempts customers to:

1. Spend more
2. Come back more
3. Be confident in referring your business to others

Fact #2

Your employees are the key drivers of your customers experience.

In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.

Its the experience you create for customers that gets remembered

Getting your brands customer experience right can be the number one way to differentiate your business from your competition.

Dont leave it to chance