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Advances in The Human Side of Service Engineering, Ahram


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Цена: 27950.00р.
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При оформлении заказа до: 2025-07-28
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Автор: Ahram
Название:  Advances in The Human Side of Service Engineering
ISBN: 9783319419466
Издательство: Springer
Классификация:





ISBN-10: 3319419463
Обложка/Формат: Paperback
Страницы: 364
Вес: 0.58 кг.
Дата издания: 2017
Серия: Advances in Intelligent Systems and Computing
Язык: English
Издание: 1st ed. 2017
Иллюстрации: 76 illustrations, color; 38 illustrations, black and white; xii, 364 p. 114 illus., 76 illus. in color.
Размер: 234 x 156 x 20
Читательская аудитория: General (us: trade)
Основная тема: Engineering
Подзаголовок: Proceedings of the ahfe 2016 international conference on the human side of service engineering, july 27-31, 2016, walt disney world (r), florida, usa
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание: This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Дополнительное описание: People-Centered Service Systems.- Cognitive Workload to Performance During Human-Computer Interactions.- Data-Driven Services in Omni-Channel Customer Relations.- Multi-Sided Measurement of Service System.- Evaluation of Services: Methods, Tools and Appro



Advances in Human Factors, Software, and Systems Engineering

Автор: Amaba
Название: Advances in Human Factors, Software, and Systems Engineering
ISBN: 331941934X ISBN-13(EAN): 9783319419343
Издательство: Springer
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Цена: 18167.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book provides a platform for addressing human factors challenges in software and systems engineering, both pushing the boundaries of current research and responding to new challenges, fostering new research ideas in the process. This book is intended for researchers, professional software and systems engineers, and human factors and human systems integration experts to help them address societal challenges for next-generation systems with applications for meeting them. Topics include evolutionary and complex systems, human systems integration, smart grids and infrastructure, workforce training requirements, systems engineering education, and defense and aerospace. Based on the AHFE 2016 International Conference on Human Factors, Software, and Systems Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA. This book represents an inspiring guide for all researchers and professionals in the field of Human Factors, Software, and Systems Engineering.

Rethinking Engineering Education, 2 ed.

Автор: Crawley, E.F., Malmqvist, J., Ostlund, S., Brodeur
Название: Rethinking Engineering Education, 2 ed.
ISBN: 3319055607 ISBN-13(EAN): 9783319055602
Издательство: Springer
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Цена: 20962.00 р.
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Описание: This book describes an approach to engineering education that integrates a comprehensive set of personal, interpersonal and professional engineering skills with engineering disciplinary knowledge in order to prepare innovative and entrepreneurial engineers.


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