Описание: Includes an array of strategies for identifying and managing conflict between individuals, within a department, and between departments. This book shows how to turn conflicts into problems to be solved. It offers approaches academic administrators can use to analyze conflicts and design effective interventions.
Описание: Studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. This book offers activities and exercises for groups of various sizes that let you manage your business (instead of managing personalities).
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