Process Improvement and Quality Management in the Retail Industry, George
Автор: Amitava Mitra Название: Fundamentals of Quality Control and Improvement ISBN: 1118705149 ISBN-13(EAN): 9781118705148 Издательство: Wiley Рейтинг: Цена: 20109.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Fourth Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real–world examples, the timely new edition bridges the gap between statistical quality control and quality management. Promoting a unique approach, the book focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. The Fourth Edition of Fundamentals of Quality Control and Improvement also includes: New topical coverage on risk–adjustment, capability indices, model building using regression, and survival analysis Updated examples and exercises that enhance the readers understanding of the concepts Discussions on the integration of statistical concepts to decision making in the realm of quality assurance Additional concepts, tools, techniques, and issues in the field of health care and health care quality A unique display and analysis of customer satisfaction data through surveys with strategic implications on decision making, based on the degree of satisfaction and the degree of importance of survey items Fundamentals of Quality Control and Improvement, Fourth Edition is an ideal book for undergraduate and graduate–level courses in management, technology, and engineering. The book also serves as a valuable reference for practitioners and professionals interested in expanding their knowledge of statistical quality control, quality assurance, product/process design, total quality management, and/or Six Sigma training in quality improvement. Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and former associate dean in the College of Business at Auburn University, Alabama. He has published over seventy journal articles and currently teaches in the areas of quality assurance and improvement. Dr. Mitra has over thirty years of academic and professional experience, and has conducted courses for professionals in total quality management, quality assurance and statistical process control, design of experiments, and Six Sigma Black Belt training.
Описание: Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.
Описание: "A spirited and absorbing history of emancipation, oppression, and rebellion in the British empire."--C. Vann Woodward. "Holt greatly extends and deepens our understanding of the emancipation experience when, for just over a century, the people of Jamaica struggled to achieve their own vision of freedom and autonomy against powerful conservative forces."--David Barry Gaspar.
The average tenure of a departing CEO has declined from approximately 10 years in 2000 to 8.1 years in 2012. Maintaining a customer-focused Lean strategy and continuous improvement culture can become a challenge when management changes often, unless it has become an institutionalized company-branded business management system for the company. Lean for the Long Term allows readers to benefit from the operating experience and research of the authors who have been deeply involved in leading Lean transformations that last in today's ever-changing business landscape. It presents a Lean management system model that encompasses leadership, process, and growth as the model to drive business performance.
The authors investigate the fragile nature of a Lean culture and the resulting effects on people and the company when the culture shifts. They illustrate the methods several companies have used to achieve successful Lean transformations that last and also offer guidance on how to build your own action plan based on the best practices outlined in the text. Until now, there have been few books to supply in-depth discussions on Lean as a strategy and management system. Filling this need, this book will help you to move toward a broader, more strategic use of Lean principles in your business. The book uses clear language to present insights on how company leaders and Lean practitioners can improve communication. After reading the book, you will better understand how your company operates, how to align your efforts, and how to decide what to do despite the complexity of day-to-day business operations.
Автор: Boutros Tristan Название: Basics of Process Improvement ISBN: 1498719880 ISBN-13(EAN): 9781498719889 Издательство: Taylor&Francis Рейтинг: Цена: 3520.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.
The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.
Автор: Moen Ronald Название: Quality Improvement Through Planned Experimentation ISBN: 0071759662 ISBN-13(EAN): 9780071759663 Издательство: McGraw-Hill Рейтинг: Цена: 23679.00 р. Наличие на складе: Поставка под заказ.
Описание: The only book on experimental design for analytic studies available to engineers, manufacturing managers, and quality improvement and healthcare professionals is now updated to cover new software for today`s computing environment.
Название: Total Quality Management MBA series ISBN: 0471191744 ISBN-13(EAN): 9780471191742 Издательство: Wiley Рейтинг: Цена: 7920.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Find out how today`s most successful companies are getting the most from their quality initiatives. Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives.
Описание: This complete body of knowledge for process improvement professionals provides an easy-to-understand foundation for process maturity capability in any company.
ООО "Логосфера " Тел:+7(495) 980-12-10 www.logobook.ru
