Best Practices in Organization Development and Change - Culture, Leadership, Retention, Performance Coaching, Carter

"I LOVE THIS BOOK "
--CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me

"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."
--MARSHALL GOLDSMITH, executive coach and New York Times bestselling author

"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."
--LISA BODELL, CEO of Futurethink and author of Why Simple Wins

"This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees."
--CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur

The question is not, "does your company have a culture?" The question is, "does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?"

Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style.

Culture Hacker explains:

• Twelve high-impact hacks to improve employee experience and performance
• How to delight and retain a multi-generational workforce
• The factors determining whether or not your employees deliver outstanding customer service

Best Practices in Organization Development and Change is a state-of-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics--organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring--and offers a practical framework for design, implementation, and evaluation. It includes best-practice case studies from seventeen leading organizations that have achieved their change objectives. The case studies will help you:

• Analyze the need for the specific OD/HRD initiative
• Build a solid business case for OD/HRD
• Identify the audience for the initiative
• Design an effective OD/HRD initiative
• Implement a successful design of the initiative
• Evaluate the effectiveness of the initiative

You'll benefit from expertise at trend-setting companies such as:

• Kraft Foods
• Smithkline Beecham
• Westinghouse
• Sun Microsystems . . . and many more

"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they're doing to lead change."
--Warren Bennis, author, On Becoming a Leader and Organizing Genius