Corruption at the Grassroots-level – Between Temptation, Norms, and Culture: Themenheft Jahrb?cher f?r National?konomie und Statistik 2/2015, Johann Lambsdorff, G?nther G. Schulze

Автор: Kristin Baird
Название: Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
ISBN: 0787952516 ISBN-13(EAN): 9780787952518
Издательство: Wiley
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Цена: 9813.00 р.
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Описание: Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.

Автор: Oluyitan
Название: Combatting Corruption at the Grassroots Level in Nigeria
ISBN: 3319448552 ISBN-13(EAN): 9783319448558
Издательство: Springer
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Цена: 7685.00 р.
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Описание: This book examines public oath taking as an anti-corruption strategy that has been implemented with successful results in Nigeria and that has applications for other countries struggling with similar problems. The author of the book is the founder of Association of Nigerians against Corruption (ANAC), the NGO that first piloted the oath taking program—in which people swear publically not to either take or receive bribes. Drawing on the experiences of the program and interviews with a number of ANAC participants, the author sheds light on some of the dynamics that underlie corruption, the potential of oath taking, and the importance of grassroots efforts and individual moral agency as forces of change.