Автор: Hakim Amy Cooper, Solomon Muriel
Название: Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
ISBN: 0143111876 ISBN-13(EAN): 9780143111870
Издательство: Random House (USA)
Цена: 1744 р.
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts."