Kahlout, Gabriele Spinning up servicenow 9781484225707

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Автор: Kahlout, Gabriele
Название: Spinning up servicenow
ISBN: 9781484225707
Издательство: Springer
Классификация:

Математические методы анализа и информационные системы финансово-хозяйственной деятельности

Экспертные системы / системы баз знаний

ISBN-10: 1484225708
Обложка/Формат: Paperback
Страницы: 241
Вес: 0.42 кг.
Дата издания: 10.03.2017
Язык: English
Издание: 1st ed.
Иллюстрации: 142 illustrations, color; 15 illustrations, black and white; xviii, 241 p. 157 illus., 142 illus. in color.
Размер: 156 x 234 x 20
Читательская аудитория: Professional & vocational
Подзаголовок: It service managers` guide to successful user adoption
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание: Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organizations service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organizations existing email and Active Directory.
Spinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What Youll Learn

Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNow
Shape your users experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
Create a strategy to avoid common pitfalls that sabotage ITSM programs

Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Spinning up servicenow, Kahlout, Gabriele