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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Evenson Renee


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Цена: 2744.00р.
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При оформлении заказа до: 2025-08-04
Ориентировочная дата поставки: Август-начало Сентября
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Автор: Evenson Renee
Название:  Customer Service Training 101: Quick and Easy Techniques That Get Great Results
ISBN: 9780814438916
Издательство: McGraw-Hill
Классификация:



ISBN-10: 0814438911
Обложка/Формат: Paperback
Страницы: 240
Вес: 0.52 кг.
Дата издания: 12.12.2017
Язык: English
Размер: 191 x 234 x 17
Поставляется из: Англии
Описание: Employees arent just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

Whether youre a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:

Create positive first impressions - Speak and write effectively - Listen attentively - Identify needs - Develop trust, establish rapport, and make customers feel valued - Connect with people in person, on the phone, or via email or social media - Confidently handle customer complaints - And more

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.




Immobility

Автор: Evenson Brian
Название: Immobility
ISBN: 0765330970 ISBN-13(EAN): 9780765330970
Издательство: Holtzbrink(MPS)/MPS
Цена: 1838.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

When you open your eyes things already seem to be happening without you. You don't know who you are and you don't remember where you've been. You know the world has changed, that a catastrophe has destroyed what used to exist before, but you can't remember exactly what did exist before. And you're paralyzed from the waist down apparently, but you don't remember that either.

A man claiming to be your friend tells you your services are required. Something crucial has been stolen, but what he tells you about it doesn't quite add up. You've got to get it back or something bad is going to happen. And you've got to get it back fast, so they can freeze you again before your own time runs out.

Before you know it, you're being carried through a ruined landscape on the backs of two men in hazard suits who don't seem anything like you at all, heading toward something you don't understand that may well end up being the death of you.

Welcome to the life of Josef Horkai ."

The Warren

Автор: Evenson Brian
Название: The Warren
ISBN: 0765393158 ISBN-13(EAN): 9780765393159
Издательство: Holtzbrink(MPS)/MPS
Цена: 1195.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

A human faces off against a thinks-he's-human in the ultimate fight for survival in The Warren, a novella from Brian Evenson.

X doesn't have a name. He thought he had one--or many--but that might be the result of the failing memories of the personalities imprinted within him. Or maybe he really is called X.

He's also not as human as he believes himself to be.

But when he discovers the existence of another--above ground, outside the protection of the Warren--X must learn what it means to be human, or face the destruction of their two species.


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