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Customer Relationship Management, SCN Education


Варианты приобретения
Цена: 16979.00р.
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Наличие: Поставка под заказ.  Есть в наличии на складе поставщика.
Склад Америка: Есть  
При оформлении заказа до: 2025-07-28
Ориентировочная дата поставки: Август-начало Сентября
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Автор: SCN Education
Название:  Customer Relationship Management
ISBN: 9783322849632
Издательство: Springer
Классификация:
ISBN-10: 3322849635
Обложка/Формат: Soft cover
Страницы: 408
Вес: 0.70 кг.
Дата издания: 27.12.2012
Серия: XHOTT Guide
Язык: English
Издание: Softcover reprint of
Иллюстрации: Biography
Размер: 244 x 170 x 21
Читательская аудитория: Professional & vocational
Основная тема: Engineering, general
Подзаголовок: The Ultimate Guide to the Efficient Use of CRM
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание: Companies need a new approach - CRM - to leverage the Webs unique strengths for capturing and publishing a single view of customers. How does it work? What is the best CRM strategy? Which companies have successfully implemented CRM in their business? This HOTT Guide defines CRM from different points of view: sales, marketing, customer support and technology. By presenting white papers on the technology, business cases, reports sharing the major trends occurring in the CRM marketplace, interviews with experts in the CRM-field, and a special chapter dedicated to the implementation of CRM in callcenters, the reader will have the most complete file on CRM possible at his disposition. This HOTT Guide is a unique ready-to-use guide for any manager interested in optimizing the relationship with his customers, by using the newest technologies.


Business Strategies And Approaches For Effective Engineering Management

Автор: Saeed, Khan & Ahmad
Название: Business Strategies And Approaches For Effective Engineering Management
ISBN: 1466636580 ISBN-13(EAN): 9781466636583
Издательство: Mare Nostrum (Eurospan)
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Цена: 27027.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Successful engineering projects require a clear vision and long term strategy. Therefore, effective business initiatives have been applied to the engineering environment in order to enhance its management perspectives.<br><br><em>Business Strategies and Approaches for Effective Engineering Management</em> brings together the latest methodologies, principles, practices and tools for engineering management. By providing theoretical analysis and practical applications, this book is a useful reference for industry experts, researchers, and academicians regarding progressive strategies for successful management.

Warranty Management and Product Manufacture

Автор: Murthy D.N.P., Blischke Wallace R.
Название: Warranty Management and Product Manufacture
ISBN: 1852339330 ISBN-13(EAN): 9781852339333
Издательство: Springer
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Цена: 20962.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management.

Engineering Decision Making and Risk Management

Автор: Herrmann Jeffrey W
Название: Engineering Decision Making and Risk Management
ISBN: 1118919335 ISBN-13(EAN): 9781118919330
Издательство: Wiley
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Цена: 15832.00 р.
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Описание: IIE/Joint Publishers Book of the Year Award 2016! Awarded for an outstanding published book that focuses on a facet of industrial engineering, improves education, or furthers the profession .

Автор: Khalil, Tarek M.
Название: Management of Technology
ISBN: 0073228982 ISBN-13(EAN): 9780073228983
Издательство: McGraw-Hill
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Цена: 15571.00 р.
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Transforming Business with Program Management

Автор: Subramanian Satish P
Название: Transforming Business with Program Management
ISBN: 1466590998 ISBN-13(EAN): 9781466590991
Издательство: Taylor&Francis
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Цена: 17609.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive frameworks to successfully execute business transformation programs, formulated strategies, and strategic initiatives. It outlines the steps to successfully transform any business and deliver tangible business outcomes.

This breakthrough work establishes the linkage between strategy formulation and strategy execution through the program management discipline. It depicts how program management integrates strategy, people, process, technology, structure, and measurement on cross-functional initiatives. The author details the processes, techniques, and tools that a program management team can customize and easily implement on any type of strategic initiative within the private or public sector environment to deliver and sustain the expected business outcomes and benefits.

This book discusses the ten mandatory steps (or roadmap) needed to lead complex, business transformation programs to success. It showcases program management best practices and lessons learned though real-world case studies spanning different industry sectors and functional domains. Transforming Business with Program Management will equip executives, general managers, and program managers with the core skills necessary to effectively plan and implement business transformation strategies that drive sweeping business change and innovation.


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