An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, Alireza Faed

Автор: Andreas Fink; Franz Rothlauf
Название: Advances in Computational Intelligence in Transport, Logistics, and Supply Chain Management
ISBN: 3642088589 ISBN-13(EAN): 9783642088582
Издательство: Springer
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Цена: 19589.00 р.
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Описание: This is a selection of applications of CI methods for transport, logistics, and supply chain management problems. The book covers the state-of-the-art in CI methods in these fields and should aid the application and development of more efficient methodology.

Автор: Sofia B. Dias; Jos? A. Diniz; Leontios J. Hadjileo
Название: Towards an Intelligent Learning Management System Under Blended Learning
ISBN: 3319020773 ISBN-13(EAN): 9783319020778
Издательство: Springer
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Цена: 19591.00 р.
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Описание: This book offers useful information that evokes initiatives towards rethinking of the value, efficiency, inclusiveness, effectiveness and personalization of the intelligent learning management systems-based blended-learning environment.

Автор: Heil
Название: Employee Management and Customer Service in the Retail Industry
ISBN: 047172324X ISBN-13(EAN): 9780471723240
Издательство: Wiley
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Цена: 23752.00 р.
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Описание: Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business.