Preface.- Acknowledgements.-Content.-List of Figures.-List of Tables.-Abstract.-Chapter 1: Introduction.- 1.1: Background.-1.2: Traffic Congestion in Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi).-1.3: Paratransit in Jabodetabek, Indonesia.-1.4: Traffic Congestion from the Perspective of Consumer Behaviour.-1.5: Research Gaps.-1.6: Research Questions.-1.7: Research Purposes.-1.8: Organization.-References.-Chapter 2: Literature Review.-2.1: Introduction.-2.2: Understanding Behavioural Intention.-2.3: Behavioural Intention as Consumer Decision Making Process.-2.4: Antecedents of Behavioural Intention.-2.4.1: Service Quality.-2.4.2: Perceived Value.-2.4.3: Satisfaction.-2.4.4: Trust.-2.4.5: Image.-2.4.6: Perceived Sacrifice.-References.-Chapter 3: Conceptual Model and Hypotheses.-3.1: Conceptual Model.-3.2: Hypotheses.-3.2.1: The Influence of Sacrifice on Perceived Value.-3.2.2: The Influence of Image on Service Quality, Satisfaction, Perceived Value, Trust, and Behavioural Intention.-3.2.3: The Influence of Service Quality on Perceived Value, Satisfaction, and Behavioural Intention.-3.2.4: The Influence of Perceived Value on Satisfaction, Trust, and Behavioural Intention.-3.2.5: The Influence of Satisfaction on Trust and Behavioural Intention.-3.2.6: The Influence of Trust on Behavioral Intention.-References.-Chapter 4: Research.- Methodology.-4.1: Researchs Object: Paratransit in Jabodetabek.-4.2: Population and Sample.-4.3: Operationalization and Measure of Variables.-4.4: Survey.-4.5: Data Analysis Method.-4.5.1: Measurement Model Analysis.-4.5.2: Structural Model Analysis.-References.-Chapter 5: Results and Discussions.-5.1: Demographic Profile of Respondents.-5.2: Respondents Assessment on Study Variables.-5.3: The Results of Measurement Model Analysis.-5.3.1: Goodness of Fit Index for Measurement Model.-5.3.2: Construct Validity.-5.3.3: Reliability of Constructs.-5.4: Structural Model Analysis.-5.4.1: Goodness of Fit Index for Structural Model.-5.4.2: Results of Hypotheses Testing.-5.4.3: Contribution of Each Factor on Behavioural Intentions.-5.4.4: Coefficient of Determination (R2).-References.-Chapter 6: Research Implications.-6.1: Theoretical Implications.-6.2: Managerial Implications.-6.3: Policy Implications.-6.3.1: Managing Identity and Lifestyle Communities Jabodetabek.-6.3.2: Improving Paratransit Operator Settings.-6.3.3: Increasing the Perceived Value using Integrated Public Services Policy.-References.-Chapter 7: Conclusion.-7.1: Conclusion.-7.2: Research Limitations.-7.3: Recommendations for Future Research.-References.
