Modelling Techniques for Business Process Re-engineering and Benchmarking, Guy Doumeingts; J. Browne

Автор: Subhash C. Ray; Subal C. Kumbhakar; Pami Dua
Название: Benchmarking for Performance Evaluation
ISBN: 8132222520 ISBN-13(EAN): 9788132222521
Издательство: Springer
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Цена: 15372.00 р.
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Описание: Benchmarking for Performance Evaluation

Автор: Asbj?rn Rolstad?s
Название: Benchmarking — Theory and Practice
ISBN: 1475745958 ISBN-13(EAN): 9781475745955
Издательство: Springer
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Цена: 20962.00 р.
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Описание: Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.

Автор: M. Zairi; P. Leonard
Название: Practical Benchmarking: The Complete Guide
ISBN: 9401045607 ISBN-13(EAN): 9789401045605
Издательство: Springer
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Цена: 20962.00 р.
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Описание: by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark- ing to a wide range of examples.

Автор: M. Zairi
Название: Effective Benchmarking
ISBN: 0412714906 ISBN-13(EAN): 9780412714900
Издательство: Springer
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Цена: 26552.00 р.
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Описание: It takes a practical approach, including case studies in benchmarking applications from a cross-section of industry and commerce, and promotes state-of-the-art thinking and innovation through the use of benchmarking.

Автор: M. Zairi; P. Leonard
Название: Practical Benchmarking: The Complete Guide
ISBN: 0412574101 ISBN-13(EAN): 9780412574108
Издательство: Springer
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Цена: 23757.00 р.
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Описание: by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark- ing to a wide range of examples.

Автор: Burattin, Andrea
Название: Process mining techniques in business environments
ISBN: 3319174819 ISBN-13(EAN): 9783319174815
Издательство: Springer
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Цена: 6708.00 р.
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Описание: 1 Introduction.- Part I: State of the Art: BPM, Data Mining and Process Mining.- 2 Introduction to Business Processes, BPM, and BPM Systems.- 3 Data Generated by Information Systems (and How to Get It).- 4 Data Mining for Information System Data.- 5 Process Mining.- 6 Quality Criteria in Process Mining.- 7 Event Streams.- Part II: Obstacles to Process Mining in Practice.- 8 Obstacles to Applying Process Mining in Practice.- 9 Long-term View Scenario.- Part III: Process Mining as an Emerging Technology.- 10 Data Preparation.- 11 Heuristics Miner for Time Interval.- 12 Automatic Configuration of Mining Algorithm.- 13 User-Guided Discovery of Process Models.- 14 Extensions of Business Processes with Organizational Roles.- 15 Results Interpretation and Evaluation.- 16 Hands-On: Obtaining Test Data.- Part IV: A New Challenge in Process Mining.- 17 Process Mining for Stream Data Sources.- Part V: Conclusions and Future Work.- 18 Conclusions and Future Work.

Автор: Peter Heisig; P. John Clarkson; Sandor Vajna
Название: Modelling and Management of Engineering Processes
ISBN: 1849961980 ISBN-13(EAN): 9781849961981
Издательство: Springer
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Цена: 32004.00 р.
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Описание: Contains the proceedings of the First International Conference on Process Modelling and Process Management (MMEP 2010) held in Cambridge, England, in March 2010. This title includes contributions from an international group of leading researchers in the fields of process modelling and process management.

Автор: Amitava Mitra
Название: Fundamentals of Quality Control and Improvement
ISBN: 1118705149 ISBN-13(EAN): 9781118705148
Издательство: Wiley
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Цена: 20109.00 р.
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Описание: A statistical approach to the principles of quality control and management Incorporating modern ideas, methods, and philosophies of quality management, Fundamentals of Quality Control and Improvement, Fourth Edition presents a quantitative approach to management–oriented techniques and enforces the integration of statistical concepts into quality assurance methods. Utilizing a sound theoretical foundation and illustrating procedural techniques through real–world examples, the timely new edition bridges the gap between statistical quality control and quality management. Promoting a unique approach, the book focuses on the use of experimental design concepts as well as the Taguchi method for creating product/process designs that successfully incorporate customer needs, improve lead time, and reduce costs. The Fourth Edition of Fundamentals of Quality Control and Improvement also includes: New topical coverage on risk–adjustment, capability indices, model building using regression, and survival analysis Updated examples and exercises that enhance the readers understanding of the concepts Discussions on the integration of statistical concepts to decision making in the realm of quality assurance Additional concepts, tools, techniques, and issues in the field of health care and health care quality A unique display and analysis of customer satisfaction data through surveys with strategic implications on decision making, based on the degree of satisfaction and the degree of importance of survey items Fundamentals of Quality Control and Improvement, Fourth Edition is an ideal book for undergraduate and graduate–level courses in management, technology, and engineering. The book also serves as a valuable reference for practitioners and professionals interested in expanding their knowledge of statistical quality control, quality assurance, product/process design, total quality management, and/or Six Sigma training in quality improvement. Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and former associate dean in the College of Business at Auburn University, Alabama. He has published over seventy journal articles and currently teaches in the areas of quality assurance and improvement. Dr. Mitra has over thirty years of academic and professional experience, and has conducted courses for professionals in total quality management, quality assurance and statistical process control, design of experiments, and Six Sigma Black Belt training.