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From Customer Retention to a Holistic Stakeholder Management System, Margit Huber; Susanne O`Gorman


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Автор: Margit Huber; Susanne O`Gorman
Название:  From Customer Retention to a Holistic Stakeholder Management System
ISBN: 9783642096068
Издательство: Springer
Классификация:

ISBN-10: 3642096069
Обложка/Формат: Paperback
Страницы: 203
Вес: 0.32 кг.
Дата издания: 06.11.2010
Язык: English
Размер: 232 x 158 x 13
Основная тема: Business and Management
Подзаголовок: Living a Vision
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: Being the fourth in the series on Stakeholder Management books, the current volume looks back at the beginnings of stakeholder management and how it has since developed into a fully-fledged system over the last 20 years.


Global Stakeholder Democracy

Автор: Macdonald, Terry
Название: Global Stakeholder Democracy
ISBN: 0199235007 ISBN-13(EAN): 9780199235001
Издательство: Oxford Academ
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Цена: 19008.00 р.
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Описание: In this book Macdonald elaborates a democratic framework based on the new theoretical concepts of `public power`, `stakeholder communities` and `non-electoral representation`, and illustrates the practical implications of these proposals for projects of global institutional reform.

Achieving Excellence in Stakeholder Management

Автор: Joachim Scharioth; Margit Huber
Название: Achieving Excellence in Stakeholder Management
ISBN: 3642055389 ISBN-13(EAN): 9783642055386
Издательство: Springer
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Цена: 12157.00 р.
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Описание: The term `stakeholder management` describes the policy towards all interest groups that have a stake in a company.

Stakeholder Dialogues in Natural Resources Management

Автор: Susanne Stoll-Kleemann; Martin Welp
Название: Stakeholder Dialogues in Natural Resources Management
ISBN: 3642071961 ISBN-13(EAN): 9783642071966
Издательство: Springer
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Цена: 26120.00 р.
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Описание: Participatory Processes for Natural Resource Management Ortwin Renn University of Stuttgart, Stuttgart, Germany Need for analytic-deliberative processes Inviting the public to be part of the decision making process in natural resource management has been a major objective in European and American environmental policy arenas.

Stakeholder Engagement

Автор: Baugh
Название: Stakeholder Engagement
ISBN: 1482230674 ISBN-13(EAN): 9781482230673
Издательство: Taylor&Francis
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Цена: 17609.00 р.
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Описание:

Strong stakeholder engagement is perhaps the most critical factor for achieving successful program execution in our fast-paced world. Many program managers get stuck in the "science" of program management, spending vast amounts of effort on tasks, charts, and metrics. Program managers who emphasize activities around relationship building and stakeholder engagement usually have the best chance for program success. This book focuses on how to engage your stakeholders in the right way, and keep them engaged throughout the course of your program.

The first section of the book covers stakeholder engagement in the program definition phase, including how to identify key stakeholders, gain their trust, and build relationships through effective communication. The second section moves to the project execution phase. It explains how to drive stakeholder engagement through the use of performance metrics, effective meeting management, and informal program governance.

In the last section, the author explains how to keep stakeholders engaged through the program closure phase. This section covers the operational readiness review, including transition plans, new process documentation and training, new technology rollout, and cultural readiness assessment. It also provides best practices and tips for holding the post-launch review and lessons learned session. The book concludes with a case study of a fictitious company, followed by discussion questions that allow you to apply the knowledge you have gained in this book.

Customising Stakeholder Management Strategies

Автор: Margit Huber; Martina Pallas
Название: Customising Stakeholder Management Strategies
ISBN: 3662500574 ISBN-13(EAN): 9783662500576
Издательство: Springer
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Цена: 5583.00 р.
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Описание: The third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder Management strategies are customized specifically to companies` requirements to fulfill their long term business goals.

Putting Stakeholder Management into Practice

Автор: Margit Huber; Joachim Scharioth; Martina Pallas
Название: Putting Stakeholder Management into Practice
ISBN: 3662312379 ISBN-13(EAN): 9783662312377
Издательство: Springer
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Цена: 8384.00 р.
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Описание: Stakeholder Management - today`s buzzword - is difficult to translate into practice even for the experienced manager. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area of customer retention, employee commitment and internal service quality.

Organizational Ethics And Stakeholder Well-Being In The Business Environment

Автор: Valentine
Название: Organizational Ethics And Stakeholder Well-Being In The Business Environment
ISBN: 1623966345 ISBN-13(EAN): 9781623966348
Издательство: Mare Nostrum (Eurospan)
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Цена: 7623.00 р.
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Описание: Organizational ethics involves the institutionalized principles, guidelines, and norms that influence how a company and its employees function in an ethical manner. Ultimately, these processes collectively influence a firm's 1) overall sense of business ethics, 2) management of employees, and 3) interactions with partners outside of the immediate work environment. Researcher and practitioners are interested in organizational ethics because the different approaches used to develop such a context generate many other positive business outcomes.While the connection between organizational ethics and employee/stakeholder well-being has been explored, moving forward with a number of new investigations should push the literature forward. This book seeks to explore these important topics and present a more comprehensive overview of organizational ethics and stakeholder well-being in the business environment. Such inquiry is important because the linkages between business ethics and stakeholders, if well-managed, have the capacity to benefit both companies and employees. In addition, the content of this book should serve to guide future investigations within this area of business ethics.

Stakeholder Theory

Автор: M. Bonnafous-Boucher; Y. Pesqueux
Название: Stakeholder Theory
ISBN: 1403991596 ISBN-13(EAN): 9781403991591
Издательство: Springer
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Цена: 16769.00 р.
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Описание: New standards of corporate behaviour have been established in developed countries, obliging them to record information about the `triple bottom line` in their annual reports.

SMEs as the Unknown Stakeholder: Entrepreneurship in the Political Arena

Автор: Di Bitetto Massimiliano, Gilardoni Gianmarco, D`An
Название: SMEs as the Unknown Stakeholder: Entrepreneurship in the Political Arena
ISBN: 1137331194 ISBN-13(EAN): 9781137331199
Издательство: Springer
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Цена: 11179.00 р.
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Описание: Investigates how and to what extent the self-employed and micro-enterprise workers can be represented in the social arena. A cross-sector approach to responsibility for government as well as private businesses.

Stakeholder Capitalism

Автор: G. Kelly; A. Gamble
Название: Stakeholder Capitalism
ISBN: 0333687744 ISBN-13(EAN): 9780333687741
Издательство: Springer
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Цена: 7965.00 р.
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Описание: The book seeks to identify what is new in the concept of stakeholding, and whether it can provide the organising idea and strategic direction for a reformist government to regain the initiative in the battle of political ideas for the New Right.

Food and Wine Events in Europe: A Stakeholder Approach

Автор: Cavicchi Alessio, Santini Cristina
Название: Food and Wine Events in Europe: A Stakeholder Approach
ISBN: 0415827817 ISBN-13(EAN): 9780415827812
Издательство: Taylor&Francis
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Цена: 22968.00 р.
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Описание:

Food and wine events have gained popularity internationally. Their importance in local economic development has grown, especially in Europe, as they are seen as a source of income for local economic systems, a way for creating new job positions and effective tools for promoting and increasing typical product awareness and demand.

This book for the first time illustrates the positive and negative impacts of food and wine events from a stakeholder perspective by highlighting several critical aspects such as: (1) advantages and disadvantages of food and wine events; (2) best practice adoption for maximising benefits flowing from event creation; (3) community involvement and knowledge diffusion; (4) effectiveness in promoting local products and creating consumer awareness about products; (5) factors that promote or inhibit the success or achievements of wine and food events. Although the volume primarily focuses on events in Europe, comparisons are made to other regions in the world. Case studies are integrated throughout to illustrate the system of economic and social impacts linked to food and wine events, as well as best practices to achieve effective event management and maximize expected results.

Written by leading academics, this timely and important volume will be valuable reading for all students, researchers and academics interested in Events, Tourism, Hospitality, Gastronomy and Development Studies.


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