Автор: Sewell Название: Black Beauty ISBN: 1853261092 ISBN-13(EAN): 9781853261091 Издательство: Wordsworth Рейтинг: Цена: 495.00 р. Наличие на складе: Есть (2 шт.) Описание: Black beauty had a fine, soft black coat, one white foot and a silver star on his forehead. This tale tells of the horse`s adventures and the disappointments and joys that surround him.
Автор: Sewell Dennis Название: The Political Gene ISBN: 0330427458 ISBN-13(EAN): 9780330427456 Издательство: Pan Macmillan Рейтинг: Цена: 1038.00 р. Наличие на складе: Поставка под заказ.
Описание: A fascinating examination of the way that many scientists and politicians have sought to use Charles Darwin's ideas to solve social problems, or to bolster political ideologiesCharles Darwin not only sparked a revolution in science, but gave birth to ideas that acquired a political dimension from the outset, one with a deeply troubling and ongoing impact. Social Darwinism, eugenics, and scientific racialism--whose adherents have all claimed Charles Darwin as their inspiration--became associated with some of the darkest episodes in our recent past. This beautifully crafted narrative follows the thread of theory and the historical footprints left by a myriad cast of key characters to tell an often shocking and sometimes heartbreaking story. This book shows us what drove people to put a black man on display in a zoo, forcibly sterilize a pair of innocent teenage sisters, lock up a British girl for 18 years for a petty theft, murder disabled people in Nazi Germany, and slam shut America's "Golden Door." In a world where the gene becomes ever more central, the fresh and stimulating arguments presented here make this an explosive, essential, and utterly intriguing book.
Описание: Contains the texts of the best-loved children`s stories of all time such as - "The Secret Garden", "The Railway Children", "Black Beauty", "The Wind in the Willows", "Treasure Island", "Just So Stories", and "Peter Pan".
Автор: Sewell, Anna Название: Black Beauty ISBN: 1857159160 ISBN-13(EAN): 9781857159165 Издательство: Random House - Penguin Рейтинг: Цена: от 1715.00 р. Наличие на складе: Есть
Описание: Described on the title-page of the first edition as `the autobiography of her horse, translated from the original equine`, BLACK BEAUTY was Anna Sewell`s only book, written when she fatally ill but determined to record her passopnate indignation at the insensitive behaviour of people towards animals.
Автор: Sewell, Carl Название: Customers For Life ISBN: 0385504454 ISBN-13(EAN): 9780385504454 Издательство: Random House (USA) Цена: 1563.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including: - Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge - No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them? - Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.
Автор: Sewell Anna Название: Black Beauty ISBN: 0099572931 ISBN-13(EAN): 9780099572930 Издательство: Random House - Penguin Рейтинг: Цена: 923.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: "You saved your mistress`s life, Beauty! Beauty remains faithful, hardworking and full of spirit despite his trials, and through him we learn that all horses and humans alike deserve to be treated with kindness. BACKSTORY: Find out about the unusual author and learn some horsey vocabulary.
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