The Million Dollar Greeting: Today`s Best Practices for Profit, Customer Retention, and a Happy Workplace 9781948062145

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Автор: Sachs Daniel
Название: The Million Dollar Greeting: Today`s Best Practices for Profit, Customer Retention, and a Happy Workplace
ISBN: 9781948062145
Издательство: Apollo Publishers
Классификация:

Управление и методы управления

Управление персоналом и человеческими ресурсами

Сфера обслуживания

ISBN-10: 1948062143
Обложка/Формат: Hardcover
Страницы: 208
Вес: 0.45 кг.
Дата издания: 28.08.2018
Язык: English
Размер: 229 x 158 x 20
Поставляется из: США
Описание: Hospitality guru Dan Sachs, consultant to the likes of Danny Meyers, interviews business leaders at highly successful companies nationwide to reveal their proven, but little-known practices for high profit and employee loyalty at no or little cost to the business owner, and what practices are critical for all businesses to implement today.

For more than twenty years, Dan Sachs has helped established and emerging businesses implement simple hospitality practices that grow profits quickly and create a culture of employee satisfaction and retention. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States, interviewing leaders from giants like Zappos and Hyatt Hotels to smaller names like Brooklyn Brewery and the Union Square Hospitality Group, to expose their proven practices for this and share how readers can easily implement the practices in their own business, no matter its industry, size, or location.

The original words of the business owners, including their practices, many of which are told for the very first time, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists in 2018 and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what hospitality practices lead to high financial rewards and the retention of top employees; the best ways to manage employees of all ages, from baby boomers to millenials, generations X and Y; what hospitality practices are critical now, capable of making or breaking a company; what practices are dated and should be ended; and what practices will grow increasingly critical for businesses to implement over the coming years.

People interviewed in the book include:

Rob Siefker (Zappos)
Mike McDerment (FreshBooks)
Steve Hindy (Brooklyn Brewery)
Ari Weinzweig (Zingermans Delicatessen)
Richard Coraine (Union Square Hospitality Group)
Mark Hoplamazian (Hyatt Hotels
Paul Speigelman (BerylHealth)
Jerrod Melman (Lettuce Entertain You Enterprises)
Nick Sarillo (Nicks Pizza & Pub)

The Million Dollar Greeting: Today`s Best Practices for Profit, Customer Retention, and a Happy Workplace, Sachs Daniel