Kloeckner, Kristof Davis, John Fuller, Nick Lanfranchi, Giovanni Pappe, Steffan Paradkar, Amit Schwartz, Larisa Surendra, Maheswaran Wiesmann, Dorothe Transforming the it services lifecycle with ai technologies 9783319940472

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Автор: Kloeckner, Kristof Davis, John Fuller, Nick Lanfranchi, Giovanni Pappe, Steffan Paradkar, Amit Schwartz, Larisa Surendra, Maheswaran Wiesmann, Dorothe
Название: Transforming the it services lifecycle with ai technologies
ISBN: 9783319940472
Издательство: Springer
Классификация:

Управление информацией

Исследование операций

Информационная архитектура

ISBN-10: 3319940473
Обложка/Формат: Paperback
Страницы: 147
Вес: 0.17 кг.
Язык: English
Размер: 234 x 156 x 6
Ссылка на Издательство: Link
Поставляется из: Германии
Описание:

As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book will cover the major trends that the authors see reshaping how enterprises harness IT infrastructure to support their business needs.

The authors see four major trends reshaping how enterprises harness IT infrastructure to support their business needs:

1. Pervasive adoption of hybrid cloud environments and a move to Software Defined Everything

2. IT as a Service, with increasingly standardized service offerings accessed through self-service mediated and governed by service brokers, using orchestration and automation for fulfillment

3. The evolution of automation and advanced analytics to cognitive delivery

4. DevOps (an approach combining development and operations) and Design Thinking, combining lean and agile approaches

The book will provide the perspectives from data-driven and knowledge-based technology breakthroughs of IT services. These topics are of interest to both CIOs and are also popular in data mining, machine learning, and text mining areas. There is no other book on the current state of this technology and the authors are the top researchers and practitioners in the subject area.

Though it is not planned to be a very large volume it will contain comprehensive topics: Introduction: cognitive, cloud, data and digital content in managed IT Services, Cognitive Delivery Insights and automatic problem diagnosis and resolution, Continuous Optimization of IT Services, Recommender system for IT Service Solutions, and Conversational Self-Service System.

Transforming the it services lifecycle with ai technologies, Kloeckner, Kristof Davis, John Fuller, Nick Lanfranchi, Giovanni Pappe, Steffan Paradkar, Amit Schwartz, Larisa Surendra, Maheswaran Wiesmann, Dorothe