Автор: Crawley Dave, Callen Liz Название: Reading, Rhyming, and `Rithmetic ISBN: 1590785657 ISBN-13(EAN): 9781590785652 Издательство: Random House (USA) Цена: 1651.00 р. Наличие на складе: Нет в наличии.
Описание: Another zany day at school. Judy is caught kissing Justin. Vanessa is eating paste.
Mrs. Reilly, a teacher, turns into a ghoul from the dark side of the moon. And Ollie, the classroom mascot, who happens to be a seven-foot-long snake, is chasing Principal Poole.
In other words, it's a day at school as imagined by Dave Crawley, author of the popular Cat Poems and Dog Poems. With lively illustrations by Liz Callen, this comical collection examines everything from taking tests, coming up with ever more original excuses for not doing homework, and the shock of seeing a teacher on a Saturday, buying groceries like an actual human being.
Автор: Crawley, Nate Название: 100 best video games (that never existed) ISBN: 1781086141 ISBN-13(EAN): 9781781086148 Издательство: Simon&Schuster UK Рейтинг: Цена: 2143.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: After a rash twitter boast, Nate Crowley found himself on an epic quest to conjure up a thousand entirely fictional videogame titles, from BeastEnders to 90s Goth Soccer and BinCrab Destiny. This beautiful retrospective takes the reader on a lavish, slightly feverish tour of the most groundbreaking games never made.
Автор: Crawley Heaven, Duvell Franck, McMahon Simon Название: Unravelling Europe`s "Migration Crisis ": Journeys Over Land and Sea ISBN: 1447343212 ISBN-13(EAN): 9781447343219 Издательство: Marston Book Services Цена: 2572.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This important new book provides a framework for understanding the dynamics underpinning recent unprecedented levels of migration across, and loss of life in, the Mediterranean, casting new light on the `migration crisis` and challenging politicians, policy makers and the media to rethink their understanding of why and how people move.
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.
Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.
Here's what you'll find:
The four intrinsic qualities of great customer service providers
Customer service tips on how to say no without alienating your customer or end user
Best practices for communicating with email, including examples
Best practices for communicating using chat and texting
Ten tips for being a good listener
Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques
A six-step flow chart for handling customer and end user calls
Customer service skills to use when the customer or end user is wrong
How to work with the different generations in the workplace
Motivational stories of human triumph with reflection and discussion questions
Techniques for overcoming personal and professional obstacles
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
Автор: Crawley Thomas Edward Название: The Structure of Leaves of Grass ISBN: 0292766181 ISBN-13(EAN): 9780292766181 Издательство: Marston Book Services Рейтинг: Цена: 3958.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The basic premise of this study is that Walt Whitman`s Leaves of Grass is a unified work, lyrical, yet epic in quality, design, and spirit.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.
A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.
Here's what you'll find:
Best practices for communicating with email, including examples
The four intrinsic qualities of great service providers
Best practices for communicating using chat and texting
Ten tips for being a good listener
Two practical ways to keep your emotions in check
A flow chart for handling user calls
What to do when the user is wrong
How to work with the different generations in the workplace
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Автор: Murden Eliza Crawley Название: Poems. ISBN: 1275781241 ISBN-13(EAN): 9781275781245 Издательство: Неизвестно Цена: 2724.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Название: Dorking, Reigate & Crawley ISBN: 0319475107 ISBN-13(EAN): 9780319475102 Издательство: Неизвестно Рейтинг: Цена: 2691.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Examines the roles women play in smallholder and pastoralist systems in practising and sustaining livestock production, and their active decisions concerning breeding and choice of livestock. It presents case studies from different geographical areas and summarises the handful of studies that focus explicitly on the role of women livestock keepers as active breeders and conservers of local breeds.
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