Описание: The Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organizations culture into one obsessed with customer experience. It will resonate with anyone looking to improve their companys customer experience, and anyone who deals with customers -- from the newbie part-time employee to the corporate CEO.
The book examines the kinds of experiences weve all had as customers -- things that so many organizations seem blind to. Situations like the inability to actually talk with a human, impenetrable phone systems, frustrating processes and uncaring people. It drives home the reality that these flaws exist in every company, and that they are silent killers of sales and customer loyalty.
Most importantly, The Journey to WOW shows exactly how to start seeing the flaws in your company and what you can do to fix them. Its lighthearted business novel format will draw you in, then deliver more than a few surprising ah-ha moments. It will forever change the way you look at your business.
