The Accidental Administrator: Cisco Router Step-By-Step Configuration Guide, Crawley Don R.
Автор: Crawley Don R Название: Cisco Asa Security Appliance Hands-On Training for Accidenta ISBN: 0983660786 ISBN-13(EAN): 9780983660781 Издательство: Неизвестно Рейтинг: Цена: 3449.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Open Agile Architecture, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts. Empowering an Enterprise to Succeed with its Digital-Agile TransformationAgile teams drive the enterprise`s Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly-automated operating systems.The Open Agile Architecture Standard was designed keeping the needs of all business stakeholders in mind:¢ Business Leaders - to drive the enterprise`s Digital and Agile change journey¢ Enterprise Architects - to extend their scope of influence in an Agile at scale world¢ Product Managers - to help transform customer experience, innovate products, and generate growth¢ Product Owners - to accelerate their transformation from managing feature backlogs to steering value delivery¢ Operations Managers - to enable them to leverage Lean and automation to generate sustainable competitive advantages¢ Software Engineers - to leverage the power of digital technologies to co-innovate with the businessThe more Agile the enterprise, the faster the learning cycles, and faster learning cycles translate to shorter time-to-market resulting in more agility. By adopting an Open Agile Architecture approach, your organization can capitalize on this accelerated learning cycle, meaning your Agile and Digital capabilities continuously and simultaneously co-create one another.
Автор: Crawley Jim Название: Post Compulsory Teacher Educators: Connecting Professionals ISBN: 1910391867 ISBN-13(EAN): 9781910391860 Издательство: Taylor&Francis Рейтинг: Цена: 3673.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A call to action for post-compulsory teacher education professionals, both in the UK and internationally, to unite around key principles and practices.
Автор: Crawley Dave, Callen Liz Название: Reading, Rhyming, and `Rithmetic ISBN: 1590785657 ISBN-13(EAN): 9781590785652 Издательство: Random House (USA) Цена: 1651.00 р. Наличие на складе: Нет в наличии.
Описание: Another zany day at school. Judy is caught kissing Justin. Vanessa is eating paste.
Mrs. Reilly, a teacher, turns into a ghoul from the dark side of the moon. And Ollie, the classroom mascot, who happens to be a seven-foot-long snake, is chasing Principal Poole.
In other words, it's a day at school as imagined by Dave Crawley, author of the popular Cat Poems and Dog Poems. With lively illustrations by Liz Callen, this comical collection examines everything from taking tests, coming up with ever more original excuses for not doing homework, and the shock of seeing a teacher on a Saturday, buying groceries like an actual human being.
Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users.
Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users.
Here's what you'll find:
The four intrinsic qualities of great customer service providers
Customer service tips on how to say no without alienating your customer or end user
Best practices for communicating with email, including examples
Best practices for communicating using chat and texting
Ten tips for being a good listener
Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques
A six-step flow chart for handling customer and end user calls
Customer service skills to use when the customer or end user is wrong
How to work with the different generations in the workplace
Motivational stories of human triumph with reflection and discussion questions
Techniques for overcoming personal and professional obstacles
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.
A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.
Here's what you'll find:
Best practices for communicating with email, including examples
The four intrinsic qualities of great service providers
Best practices for communicating using chat and texting
Ten tips for being a good listener
Two practical ways to keep your emotions in check
A flow chart for handling user calls
What to do when the user is wrong
How to work with the different generations in the workplace
All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Описание: Cisco ASA for Accidental Administrators is a major update to the previous Accidental Administrator ASA book. This new edition is packed with 48 easy-to-follow hands-on exercises to help you build a working firewall configuration from scratch. Based on software version 9.x, it continues as the most straight-forward approach to learning how to configure the Cisco ASA Security Appliance, filled with practical tips and secrets learned from years of teaching and consulting on the ASA. There is no time wasted on boring theory. The essentials are covered in chapters on installing, backups and restores, remote administration, VPNs, DMZs, usernames, transparent mode, static NAT, port address translation, access lists, DHCP, password recovery, logon banners, AAA (authentication, authorization and accounting), filtering content and more. Inside this concise, step-by-step guide, you'll find: **How to backup and restore software images and configurations **How to configure different types of VPNs, including AAA authentication **The secrets to successfully building and implementing access-lists All this information is presented in a straight-forward style that you can understand and use right away. The idea is for you to be able to sit down with your ASA and build a working configuration in a matter of minutes. Of course, some of the more advanced configs may take a little longer, but even so, you'll be able to "get it done" in a minimal amount of time
Автор: Crawley Thomas Edward Название: The Structure of Leaves of Grass ISBN: 0292766181 ISBN-13(EAN): 9780292766181 Издательство: Marston Book Services Рейтинг: Цена: 3958.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The basic premise of this study is that Walt Whitman`s Leaves of Grass is a unified work, lyrical, yet epic in quality, design, and spirit.
Название: Crawley & Horsham, Cranleigh & Billingshurst ISBN: 0319469522 ISBN-13(EAN): 9780319469521 Издательство: Неизвестно Рейтинг: Цена: 2691.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: OS Explorer is the Ordnance Survey`s most detailed map and is recommended for anyone enjoying outdoor activities such as walking, horse riding and off-road cycling. The series provides complete GB coverage and can now be used in all weathers thanks to OS Explorer - Active, a tough, versatile version of OS Explorer.
Автор: Crawley Rhys Название: Climax at Gallipoli: The Failure of the August Offensive ISBN: 0806152060 ISBN-13(EAN): 9780806152066 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 3129.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
Gallipoli: the mere name summons the story of this well-known campaign of the First World War. And the story of Gallipoli, where in August 1915 the Allied forces made their last valiant effort against the Turks, is one of infamous might-have-beens. If only the Allies had held out a little longer, pushed a little harder, had better luck--Gallipoli might have been the decisive triumph that knocked the Ottoman Empire out of the First World War. But the story is just that, author Rhys Crawley tells us: a story. Not only was the outcome at Gallipoli not close, but the operation was flawed from the start, and an inevitable failure.
A painstaking effort to set the historical record straight, Climax at Gallipoli examines the performance of the Allies' Mediterranean Expeditionary Force from the beginning of the Gallipoli Campaign to the bitter end. Crawley reminds us that in 1915, the second year of the war, the Allies were still trying to adapt to a new form of warfare, with static defense replacing the maneuver and offensive strategies of earlier British doctrine. In the attempt both the MEF at Gallipoli and the British Expeditionary Force on the Western Front aimed for too much--and both failed. To explain why, Crawley focuses on the operational level of war in the campaign, scrutinizing planning, command, mobility, fire support, interservice cooperation, and logistics. His work draws on unprecedented research into the files of military organizations across the United Kingdom and Australia.
The result is a view of the Gallipoli Campaign unique in its detail and scope, as well as in its conclusions--a book that looks past myth and distortion to the facts, and the truth, of what happened at this critical juncture in twentieth-century history.
Название: Dorking, Reigate & Crawley ISBN: 0319475107 ISBN-13(EAN): 9780319475102 Издательство: Неизвестно Рейтинг: Цена: 2691.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Examines the roles women play in smallholder and pastoralist systems in practising and sustaining livestock production, and their active decisions concerning breeding and choice of livestock. It presents case studies from different geographical areas and summarises the handful of studies that focus explicitly on the role of women livestock keepers as active breeders and conservers of local breeds.
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