Описание: Through sometimes hilarious stories, university ombudsman and award-winning author Amy Fish conveys useful ways to approach getting what you want or need. Maybe its working with children, maybe its ordering at a restaurant, maybe its a serious situation with your job, or maybe you want to correct an injustice or right a wrong you observe. No matter the situation, Amy can guide you toward a resolution where you get what you want and everybody walks away happy. This isnt about making demands or bullying others. Its about seeing the situation from all sides so that you can frame your request in an appropriate and civil manner. It involves respecting the position and rights and needs of the other individuals but not giving up. Our lives are much better when we can handle requests with grace and have the courage to speak up in the first place.
Its a simple equation: You cant get what you want unless you know what that it and you know how to ask for it. It may sound simple, but it isnt unless you take in the suggestions and approach outlined by Amy Fish. The stories in I Wanted Fries with That relate real-world situations and show how you can observe, request, and ultimately receive the best result, and get what you want. Persuasion is an art used by the best sales people, and charm comes into it, too. But even the shyest wallflower can use these techniques to begin requesting and receiving better treatment, better quality service, or better wages for their contributions in their daily encounters.
Speaking up and asking for what you need can be harder than you think, but if you dont learn and use the skills, youll be left with a sandwich with no fries, or something much worse. Many of us need help building these skills. They can be learned and the good news: You can practice them pretty much every day. Amy offers practical advice about complaining effectively that shes gleaned from years and years of dealing with complaints. The basics are there, the characters are real, the incidents all truly happened. Most problems are solved not only by the merits of each side of the issue, but because of the way the solutions are presented, and thats where the advice of Amy comes into play. Youll learn techniques for stating your case but also being persuasive while standing your ground.
The book is split into three categories. I Want My Problem Solved goes through typical problems that we all run into where we need to ask for a solution to our problems. The second section, I Want You to Change is about asking other people to do things differently. We may want them to shower more, or be on their cellphone less -- or show up on time to family events. Finally, the book finishes with a section called I Want Justice Served. In these examples, we are looking for things to change so that the world can be more fair. Maybe its too late for a personal payoff, but we want justice for everyone else -- we want to ensure that the doctor never says anything offensive again, or that no one elses grandma trips on construction debris. The book is rich in colorful anecdotes, stories, and advice, and each section includes questions for reflection or action plans to start getting what you want and need. If you want your problems solved, you want other people to change, and overall you would like to see justice served, I Wanted Fries with That is the best book for you.
