Verism - foundation - portugues (brasil), Morris, Helen

Автор: Helen Morris
Название: Stencil it
ISBN: 1906417571 ISBN-13(EAN): 9781906417574
Издательство: Hachette UK
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Цена: 1881.00 р.
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Описание: Stencil It is a celebration of the virtually limitless decorative potential of a fabulously creative craft form.

Автор: Morris, Helen Gallagher, Liz
Название: Verism foundation study guide
ISBN: 940180270X ISBN-13(EAN): 9789401802703
Издательство: Неизвестно
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Цена: 5793.00 р.
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Описание: This book is intended as a self-study guide for the VeriSM Foundation, VeriSM Essentials, and VeriSM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM Foundation, VeriSM Essentials, and VeriSM Plus, a publication of the IFDC - International Foundation for Digital Competence).This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM Foundation, VeriSM Essentials and VeriSM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSM - A service management approach for the digital age" - published by Van Haren Publishing.This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

Автор: Morris, Helen
Название: Verism professional courseware
ISBN: 9401803846 ISBN-13(EAN): 9789401803847
Издательство: Неизвестно
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Цена: 15838.00 р.
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Описание: Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM allows an organization to understand how to make the best use of all of its approaches.The courseware is designed to support your learning about the VeriSM concepts, and to be a guide to your understanding of service management and its use across the whole organization.