Ice lands, Bragi, Steinar

Автор: Swenson Keith D., Carlsen Steinar, Palmer Nathaniel
Название: Empowering Knowledge Workers: New Ways to Leverage Case Management
ISBN: 0984976477 ISBN-13(EAN): 9780984976478
Издательство: Неизвестно
Цена: 1529.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Empowering Knowledge WorkersNew Ways to Leverage Case ManagementAdaptive Case Management allows productivity improvements to be measured in both financial and non-financial terms, including reduced re-work, improved customer, and employee satisfaction. In part, by bringing areas of work previously "under the radar" when performed in purely ad hoc environments into greater visibility, Adaptive Case Management offers the ability to prioritize activities across multiple cases, balancing workloads, as well as monitoring quality, timeliness and speed.Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. There is a broad and collaborative synthesis of case data that is at the heart of what makes Adaptive Case Management "adaptive" and is also the basic driver for why it needs to be so. Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.Co-authors of this ground-breaking book include industry experts Keith Swenson, Nathaniel Palmer, Steinar Carlsen, Keith Harrison-Broninski et al* Automated Guidance for Case Management: Science or Fiction?* Bottom-up Process Discovery using Knowledge Engineering Techniques* Identity Management via ACM* Innovative Organizations Act Like Systems, Not Machines* Justifying ACM: Why We Need a Paradigm Shift in BPM* Knowledge Work and Case Management * Mastering Knowledge Flow: Aligning Social Network, Knowledge Use and Process Design * Where is ACM Today? Realities and OpportunitiesReal-World Award-Winning Case Studies* Axle Group Holdings Ltd* CargoNet AS* Department of Transport South Africa * Directorate for the Construction of Facilities for Euro 2012* FleetOne* Info Edge India Ltd * Norwegian Courts Administration* Texas Office of the Attorney General Crime Victim Services Division* U.S. Department of Housing and Urban Development* UBS BankIncludes multiple diagrams, glossary of terms, index and more.

Автор: Valade-Amland Steinar
Название: Innoliteracy: From Design Thinking to Tangible Change
ISBN: 1947843702 ISBN-13(EAN): 9781947843707
Издательство: Mare Nostrum (Eurospan)
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Цена: 2758.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Innoliteracy: From Design Thinking to Tangible Change encourages reflection and inspires you to embark on your next development or change project. Taking its departure in the idea that all change for the better - whether constituted by something entirely new or the improvement of something already existing - is innovation, the author takes us on a journey of all the considerations one ought to do before solving a problem or addressing a challenge. The overall message of the book is to allocate much more resources to the earliest phases of a project - to the fuzzy front end, where the problem is unveiled and understood, defined and challenged, and where the roadmap for how to replace the existing with something better is drawn. The book is a serious of reflections, experiences, observations and anecdotes on the one hand, and a guide to a better development process on the other, also referring to examples and case studies as well as literature and research. Its mission is to inspire more meaningful and thoroughly framed problem-solving to benefit us all, to allow for more reflection both individually and as teams, and to make sure that we exploit all the knowledge and experience that we have direct access to, just by choosing a more inclusive and open innovation process.