Dive into agent determination in SAP Business Workflow in this comprehensive guide. Explore the types of workflow agents and how each agent type is defined. Discover how agent types can be defined within the task and workflow definition. Explore workflow rules and clarify the various options for defining rules. Obtain expert advice on the functionality available to agents for processing work items and how to support them as a workflow administrator. Walk through the available reports that focus on the agents of workflow instances and learn how to identify errors, pinpoint areas for improvement, and reveal bottlenecks in workflow processes. Learn about best practices for agent administration and troubleshoot common errors. Examine detailed workshops exploring rule definition, modeled deadlines, ad hoc agents, and release procedures.
