Willie`s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty 9781640951440

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Автор: Van Hooser Phillip
Название: Willie`s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
ISBN: 9781640951440
Издательство: Sound Wisdom
Классификация: ISBN-10: 164095144X
Обложка/Формат: Paperback
Страницы: 160
Вес: 0.20 кг.
Дата издания: 03.09.2019
Язык: English
Размер: 226 x 152 x 13
Поставляется из: США
Описание: A book unlike any other customer service guide, Willies Way translates Willies common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction.

As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willies Way.

In Willies Way, you too will learn Willies unique brand of personalized service:

How to woo customers so they come back again and again
How to wow customers so they tell their friends about you
How to win customers long-term business by exceeding their expectations
How to apply Willies techniques to your own enterprises to build long-term customer loyalty

Willies Way is a fascinating compilation of real-life customer service stories that actually make a difference. Its about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book Ive read on customer service in a long time. -Joe Scarlett, Chairman of the Board, Tractor Supply Company

Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem. -Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.

Willie`s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty, Van Hooser Phillip