Service Excellence in Organizations, Volume II: Eight Key Steps to Follow and Achieve It, Urquhart Fiona
Автор: Urquhart Chris Название: Dirty Kids: Chasing Freedom with America`s Nomads ISBN: 1771643048 ISBN-13(EAN): 9781771643047 Издательство: Неизвестно Рейтинг: Цена: 2338.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A gritty, thrilling portrait of America`s underground traveling community.
Описание: This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.
The brand promise to customers creates expectations; hooks targeted and segmented customers into a relationship. Service operations deliver expectations, delight, or on occasion, disappointment, and marketing responds to create loyalty, further delight, or recover the relationship.
Freshness of product or service offering, the injection of a characterful sense of fun, and sensitive personalization of service combine to deliver an authentic, pleasurable and memorable service experience prompting much sought loyalty and advocacy. In turn, staff are happy, profits rise and the organization has long-term sustainability.
The first volume offers some theoretical background, while the second suggests mechanisms, tools, and techniques to help embed to excellence as the foundation of value that the organization delivers. Both contain practical examples and a self-assessment diagnostic tool to identify organizational areas of strength, and aspects to improve.
Автор: Urquhart Kathleen M. Название: Pigtails and Potter`s Field ISBN: 1535606827 ISBN-13(EAN): 9781535606820 Издательство: Неизвестно Цена: 5516.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The bond of sisters, the story of friends, the transgression of innocence, and the empowerment of hope... An inspiring work of realistic fiction portraying an Irish family and their struggle to overcome a devastating betrayal. Spanning the United States, Ireland, and England, this dramatic story chronicles the lives of three vibrant young women and their journeys through life, each having experienced sexual abuse as children. Overcoming great personal and emotional obstacles to achieve success in their chosen professions, a young pediatric nurse commits suicide at the height of her career. Valerie grapples with the circumstances surrounding her younger sister's life as never-revealed secrets come to light exposing debauchery at a level that causes her to search for truth and challenges her faith. Aided by a divine revelation and shocking testimonies from her closest friends, Val traces the path of perversion uncovering the exploitation of a beloved family member whose own abuse as a child ripples across one ocean and two generations.
ООО "Логосфера " Тел:+7(495) 980-12-10 www.logobook.ru
