Training Library Staff and Volunteers to Provide Extraordina, Smith Mark L
Старое издание
Автор: Smith Mark L Название: Training Library Staff and Volunteers to Provide Extraordina ISBN: 155570560X ISBN-13(EAN): 9781555705602 Издательство: Amazon Internet Цена: 5610.00 р. Наличие на складе: Невозможна поставка. Описание: Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels - from frontline staff to managers.
They show you in detail how to integrate a customer service focus and training into a variety of staff and volunteer interactions - job interviews, orientation, employee review, and in-service and out-service training. Todaro and Smith suggest standards for what employees should know on day one, after the first week, after the first month, etc. This complete package includes role-playing suggestions and scripts for specific and difficult scenarios, as well as guidelines for establishing policies and a glossary.
Numerous model forms (critical incident report, customer feedback, postcard survey, "lock-box" survey, and more) make this toolkit essential for library managers and administrators who want to help their staff develop a whole new level of customer service.
Описание: Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training employees at all levels - from frontline staff to managers.
They show you in detail how to integrate a customer service focus and training into a variety of staff and volunteer interactions - job interviews, orientation, employee review, and in-service and out-service training. Todaro and Smith suggest standards for what employees should know on day one, after the first week, after the first month, etc. This complete package includes role-playing suggestions and scripts for specific and difficult scenarios, as well as guidelines for establishing policies and a glossary.
Numerous model forms (critical incident report, customer feedback, postcard survey, "lock-box" survey, and more) make this toolkit essential for library managers and administrators who want to help their staff develop a whole new level of customer service.
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This book stages an intervention in Reformed readings of the doctrine of providence, particularly around Barths critical interpretation of the tradition stemming from Calvin and Schleiermacher, and provides a critical and constructive assessment of Barths contribution. The author argues that while Barth advances the discussion in key ways, his reading of Calvin in particular is significantly hampered by his running challenge to Schleiermacher.
Following an assessment of Barths critique of the Reformed position, the author provides an extensive reading of Calvins writings, demonstrating that Calvin is far more concerned with the Christological basis and Christian meaning of providence than Barths theology recognizes; as well, Schleiermachers theological construction problematizes aspects of Barths reading.
The upshot of this work is that each of these theologians provide critical safeguards and soundings that need to be heard in concert and mutual correction for a robust doctrine of divine providence.
Описание: This big collection of tiered reading-response sheets enables you to match the right activity with all your students--whether they're reading at level A, N, or anywhere in between That means your students will be able to do skill-building, level-perfect seatwork while you work with small groups. That also means your students will build valuable comprehension and writing skills--independently. A must-have for all K-3 teachers with guided reading programs For use with Grades K-3.
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