Описание: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: -Recognizing that nearly all staff answer reference questions, but few are trained to do so -documenting the necessity for a change in reference model -gaining buy-in from all interested parties--librarians, non-MLS staff, and administrators -determining the optimal staffing level -creating training materials and schedules -monitoring the quality of reference service -supervising staff -evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.
Автор: E. Davis Julia Название: Love Storm ISBN: 1644245345 ISBN-13(EAN): 9781644245347 Издательство: Неизвестно Цена: 2200.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: After years of focusing solely on her career, Samantha started to realize something was missing from her life in New York City, but she wasn't sure what it was. She took the vacation opportunity to head home to New Orleans for a friend's wedding and her birthday. What she didn't see coming was the aftermath of a night out with her girlfriends to celebrate her birthday. A fortune-teller, a gentleman's steel blue eyes, and a storm all threatened to throw Samantha off course, but is that such a bad thing? Brandon was going about his normal day when a woman walked into his caf and caught his eye. Little did he know that her not being a local would be the smallest issue they would face.
Автор: Cook Julia Название: Lying Up a Storm ISBN: 1937870340 ISBN-13(EAN): 9781937870348 Издательство: Неизвестно Цена: 1510.00 р. Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:
A storm is brewing... Whenever Levi doesn't like the truth, he kinda, sorta makes up other stuff to say. One day his mother explains to him that telling lies will damage the trust of his friends and make him very sad.
Whenever you tell a lie, your inside sun goes away. Then a lying cloud forms, and glooms up your day. Each time you tell a lie, another cloud starts to form, and before you can stop it from happening, your insides start to storm.
This book is a great resource to help children understand not only the consequences of telling a lie, but also how one lie can often lead to telling several more. It will help parents and teachers understand that lying can be a normal and sometimes healthy response for a child and offers tools to help guide children toward truthfulness.
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