Outcome-Based Performance Management in the Public Sector, Elio Borgonovi; Eugenio Anessi-Pessina; Carmine Bi

Автор: Gerald William Evans, William E. Biles, Ki-Hwan G. Bae
Название: Analytics, Operations, and Strategic Decision Making in the Public Sector
ISBN: 152257591X ISBN-13(EAN): 9781522575917
Издательство: Mare Nostrum (Eurospan)
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Описание: Analytics for the public sector involves the application of operations research and statistical techniques to solve various problems existing outside of the private sector. The use of analytics for the public sector results in more efficient and effective services for the clients and users of these systems.Analytics, Operations, and Strategic Decision Making in the Public Sector is an essential reference source that discusses analytics applications in various public sector organizations, and addresses the difficulties associated with the design and operation of these systems including multiple conflicting objectives, uncertainties and resulting risk, ill-structured nature, combinatorial design aspects, and scale. Featuring research on topics such as analytical modeling techniques, data mining, and statistical analysis, this book is ideally designed for academicians, educators, researchers, students, and public sector professionals including those in local, state, and federal governments; criminal justice systems; healthcare; energy and natural resources; waste management; emergency response; and the military.

Название: Efficiency in the public sector
ISBN: 1441949232 ISBN-13(EAN): 9781441949233
Издательство: Springer
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Описание: For a government agency that provides a public service, striving for unreasonable benchmark targets for efficiency may lead to a deterioration of service quality, along with an increase in stress and job dissatisfaction for public sector employees.

Автор: Elio Borgonovi; Eugenio Anessi-Pessina; Carmine Bi
Название: Outcome-Based Performance Management in the Public Sector
ISBN: 331957017X ISBN-13(EAN): 9783319570174
Издательство: Springer
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Описание: This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies, so to allow governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, 'wicked problems' characterize most of governmental planning involving social issues. These are complex policy problems, underlying high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems.

Outcome-Based Performance Management in the Public Sector is divided into five parts. Part 1 aims at shedding light on problems and issues implied in the design and implementation of "outcome-based" performance management systems in the public sector.