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Service Quality in Indian Hospitals, Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra


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Автор: Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra
Название:  Service Quality in Indian Hospitals
ISBN: 9783319885032
Издательство: Springer
Классификация:



ISBN-10: 3319885030
Обложка/Формат: Soft cover
Страницы: 106
Вес: 0.20 кг.
Дата издания: 2018
Серия: Advances in Theory and Practice of Emerging Markets
Язык: English
Издание: Softcover reprint of
Иллюстрации: 29 illustrations, color; 7 illustrations, black and white; xvi, 106 p. 36 illus., 29 illus. in color.
Размер: Book (Paperback Initiative)
Читательская аудитория: Professional & vocational
Основная тема: Business and Management
Подзаголовок: Perspectives from an Emerging Market
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the error rates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.
Дополнительное описание: Chapter 1. Introduction.- Chapter 2. Literature Review.- Chapter 3. Research Gap, Objectives and Scope.- Chapter 4. Methodology.- Chapter 5. Analysis of Demographic Indices.- Chapter 6. Developing a Causal Model using SEM.- Chapter 7. Developing A Classif



The A–Z of Applied Quality

Автор: DENISE BARNETT AND NAN KEMP
Название: The A–Z of Applied Quality
ISBN: 0412569302 ISBN-13(EAN): 9780412569302
Издательство: Springer
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Цена: 12157.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This `skip-and-dip` reference book, illustrated by practical examples, provides not only an immediate source of ideas but also confirms standards of existing practice. The hundred or so topics cover many quality issues, from pets to pillows to staff management and training.

Fever Hospitals and Fever Nurses

Автор: Currie
Название: Fever Hospitals and Fever Nurses
ISBN: 0415647762 ISBN-13(EAN): 9780415647762
Издательство: Taylor&Francis
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Цена: 7654.00 р.
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Описание: This book gives an interesting account of the development of fever and smallpox hospitals in nineteenth and twentieth century Britain. It also covers the history of `fever` nursing and control of infection up to the present day, including a discussion of modern concerns

Organizing for quality

Автор: Bate, Paul Mendel, Peter Glenn, Robert
Название: Organizing for quality
ISBN: 1846191513 ISBN-13(EAN): 9781846191510
Издательство: Taylor&Francis
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Цена: 8420.00 р.
Наличие на складе: Поставка под заказ.

Описание: This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users

Remodelling Hospitals and Health Professions in Europe

Автор: Dent
Название: Remodelling Hospitals and Health Professions in Europe
ISBN: 0333760670 ISBN-13(EAN): 9780333760673
Издательство: Springer
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Цена: 16769.00 р.
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Описание: This work provides an accessible case study approach to European health care systems, medicine and nursing. The institutional analysis explains how welfare states have reformed hospitals and health professions with varying degrees of success.

Health Care in Crisis: Hospitals, Nurses, and the Consequences of Policy Change

Автор: Morris Theresa
Название: Health Care in Crisis: Hospitals, Nurses, and the Consequences of Policy Change
ISBN: 147982769X ISBN-13(EAN): 9781479827695
Издательство: Mare Nostrum (Eurospan)
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Цена: 4514.00 р.
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Описание: An inside look into how hospitals, nurses, and patients are faring under the Affordable Care Act

More and more not-for-profit hospitals are becoming financially unstable and being acquired by large hospital systems. The effects range from not having necessary life-saving equipment to losing the most experienced nurses to better jobs at other hospitals. In Health Care in Crisis, Theresa Morris takes an in-depth look at how this unintended consequence of the Affordable Care Act plays out in a non-profit hospital's obstetrical ward. Based on ethnographic observations of and in-depth interviews with obstetrical nurses and hospital administrators at a community, not-for-profit hospital in New England, Health Care in Crisis examines how nurses' care of patients changed over the three-year period in which the Affordable Care Act was implemented, state Medicaid funds to hospitals were slashed, and hospitals were being acquired by a for-profit hospital system. Morris explains how the tumultuous political-economic changes have challenged obstetrical nurses, who are at the front lines of providing care for women during labor and birth.
In the context of a new environment where hospital reimbursements are tied to performance, nursing has come under much scrutiny as documentation of births--already laboriously high--has reached even greater levels. Providing patient-centered care is an organizational challenge that nurses struggle to master in this context. Some nurses become bogged down by new processes and bureaucratic procedures, while others focus on buffering patients from the effects of these changes with little success. Morris maintains that what is most important in delivering quality care to patients is the amount of interaction time spent with patients, yet finding that time is a real challenge in this new environment.

As questions and policies regarding health care are changing rapidly, Health Care in Crisis tells an important story of how these changes affect nurses' ability to care for their patients.

Service Quality in Indian Hospitals

Автор: Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra
Название: Service Quality in Indian Hospitals
ISBN: 3319678876 ISBN-13(EAN): 9783319678870
Издательство: Springer
Рейтинг:
Цена: 12577.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

Performance improvement in hospitals and health systems

Автор: Langabeer Ii
Название: Performance improvement in hospitals and health systems
ISBN: 1138296406 ISBN-13(EAN): 9781138296404
Издательство: Taylor&Francis
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Цена: 8267.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by ..". improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare.

One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change.

This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

Performance Improvement in Hospitals and Health Systems

Автор: Langabeer Ii
Название: Performance Improvement in Hospitals and Health Systems
ISBN: 1138296414 ISBN-13(EAN): 9781138296411
Издательство: Taylor&Francis
Рейтинг:
Цена: 20671.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "... improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare.

One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change.

This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

Measurement of Facilities Management Performance in Ghana`s Public Hospitals

Автор: Amos Daniel, Au-Yong Cheong Peng, Musa Zairul Nisham
Название: Measurement of Facilities Management Performance in Ghana`s Public Hospitals
ISBN: 9813343311 ISBN-13(EAN): 9789813343313
Издательство: Springer
Цена: 13974.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study.

Avoiding Medical Errors: One Hundred Rules to Help You Survive Mistakes by Doctors and Hospitals

Автор: Fox Robert M., Landon Chris
Название: Avoiding Medical Errors: One Hundred Rules to Help You Survive Mistakes by Doctors and Hospitals
ISBN: 153813571X ISBN-13(EAN): 9781538135716
Издательство: Rowman & Littlefield Publishers
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Цена: 5280.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Preventable errors by doctors, hospitals, and other healthcare providers are a major cause of death and disability in the US, comparable to cancer and heart disease. The rules explored in Avoiding Medical Errors help patients avoid becoming victims and address areas that might otherwise be overlooked.

The Invisible Work of Nurses

Автор: Allen
Название: The Invisible Work of Nurses
ISBN: 1138213616 ISBN-13(EAN): 9781138213616
Издательство: Taylor&Francis
Рейтинг:
Цена: 7654.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Nursing work is typically understood in terms of direct clinical care yet a majority of nurses` time is spent on coordinating clinical work. This innovative book draws on new empirical data and explores this often hidden aspect of nurses` work, underlining the importance of it in good quality patient care.

Governance of Hospitals in Central and Eastern Europe

Автор: Sowa Przemyslaw Marcin
Название: Governance of Hospitals in Central and Eastern Europe
ISBN: 9811357110 ISBN-13(EAN): 9789811357114
Издательство: Springer
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Цена: 13974.00 р.
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Описание: This book presents a novel view of healthcare system transition in post-communist countries.


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