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Linguistic Ethnography of a Multilingual Call Center, Johanna Woydack


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Цена: 11179.00р.
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Автор: Johanna Woydack
Название:  Linguistic Ethnography of a Multilingual Call Center
ISBN: 9783030066390
Издательство: Springer
Классификация:




ISBN-10: 3030066398
Обложка/Формат: Soft cover
Страницы: 214
Вес: 0.31 кг.
Дата издания: 2019
Серия: Communicating in Professions and Organizations
Язык: English
Издание: Softcover reprint of
Иллюстрации: 38 illustrations, black and white; xv, 214 p. 38 illus.
Размер: 210 x 148 x 12
Читательская аудитория: General (us: trade)
Основная тема: Linguistics
Подзаголовок: London Calling
Ссылка на Издательство: Link
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Поставляется из: Германии
Описание: This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Дополнительное описание:
Chapter 1: Introduction.- Chapter 2: Getting to know Callcentral: a first encounter.- Chapter 3: The first stage of the script’s career: production of “the master script”.- Chapter 4: The second stage in the script’s career: adaptation of the master



Multilingual memories

Автор: Robert Blackwood , John Macalister
Название: Multilingual memories
ISBN: 1350071250 ISBN-13(EAN): 9781350071254
Издательство: Bloomsbury Academic
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Цена: 20592.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Drawing on a range of disciplines from within the humanities and social sciences, Multilingual Memories addresses questions of remembering and forgetting from an explicitly multilingual perspective. From a museum at Victoria Falls in Zambia to a Japanese-American internment in Arkansas, this book probes how the medium of the communication of memories affirms social orders across the globe. Applying linguistic landscape approaches to a wide variety of monuments and memorials from around the world, this book identifies how multilingualism (and its absence) contributes to the inevitable partiality of public memorials. Using a number of different methods, including multimodal discourse analysis, code preferences, interaction orders, and indexicality, the chapters explore how memorials have the potential to erase linguistic diversity as much as they can entextualize multilingualism. With examples from Africa, Asia, Australasia, Europe, and North and South America, this volume also examines the extent to which multilingual memories legitimize not only specific discourses but also individuals, particular communities, and ethno-linguistic groups – often to the detriment of others.

Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves

Автор: Alinaya Fabros
Название: Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves
ISBN: 971550762X ISBN-13(EAN): 9789715507622
Издательство: Mare Nostrum (Eurospan)
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Цена: 5724.00 р. 8177.00 -30%
Наличие на складе: Есть (1 шт.)
Описание: This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflexivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."" – Maria Cynthia Rose Banzon-Bautista

The Multilingual Screen: New Reflections on Cinema and Linguistic Difference

Автор: Tijana Mamula, Lisa Patti
Название: The Multilingual Screen: New Reflections on Cinema and Linguistic Difference
ISBN: 1501302884 ISBN-13(EAN): 9781501302886
Издательство: Bloomsbury Academic
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Цена: 22176.00 р.
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Описание: The Multilingual Screen is the first edited volume to offer a wide-ranging exploration of the place of multilingualism in cinema, investigating the ways in which linguistic difference and exchange have shaped, and continue to shape, the medium’s history. Moving across a vast array of geographical, historical, and theoretical contexts—from Japanese colonial filmmaking to the French New Wave to contemporary artists’ moving image—the essays collected here address the aesthetic, political, and industrial significance of multilingualism in film production and reception. In grouping these works together, The Multilingual Screen discerns and emphasizes the areas of study most crucial to forging a renewed understanding of the relationship between cinema and language diversity. In particular, it reassesses the methodologies and frameworks that have influenced the study of filmic multilingualism to propose that its force is also, and perhaps counterintuitively, a silent one. While most studies of the subject have explored linguistic difference as a largely audible phenomenon—manifested through polyglot dialogues, or through the translation of monolingual dialogues for international audiences—The Multilingual Screen traces some of its unheard histories, contributing to a new field of inquiry based on an attentiveness to multilingualism’s work beyond the soundtrack.

The Multilingual Screen: New Reflections on Cinema and Linguistic Difference

Автор: Tijana Mamula, Lisa Patti
Название: The Multilingual Screen: New Reflections on Cinema and Linguistic Difference
ISBN: 1501302876 ISBN-13(EAN): 9781501302879
Издательство: Bloomsbury Academic
Рейтинг:
Цена: 5542.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: The Multilingual Screen is the first edited volume to offer a wide-ranging exploration of the place of multilingualism in cinema, investigating the ways in which linguistic difference and exchange have shaped, and continue to shape, the medium's history. Moving across a vast array of geographical, historical, and theoretical contexts-from Japanese colonial filmmaking to the French New Wave to contemporary artists' moving image-the essays collected here address the aesthetic, political, and industrial significance of multilingualism in film production and reception. In grouping these works together, The Multilingual Screen discerns and emphasizes the areas of study most crucial to forging a renewed understanding of the relationship between cinema and language diversity. In particular, it reassesses the methodologies and frameworks that have influenced the study of filmic multilingualism to propose that its force is also, and perhaps counterintuitively, a silent one. While most studies of the subject have explored linguistic difference as a largely audible phenomenon-manifested through polyglot dialogues, or through the translation of monolingual dialogues for international audiences-The Multilingual Screen traces some of its unheard histories, contributing to a new field of inquiry based on an attentiveness to multilingualism's work beyond the soundtrack.

Multilingual Memories: Monuments, Museums and the Linguistic Landscape

Автор: John Macalister, Robert Blackwood
Название: Multilingual Memories: Monuments, Museums and the Linguistic Landscape
ISBN: 1350254002 ISBN-13(EAN): 9781350254008
Издательство: Bloomsbury Academic
Рейтинг:
Цена: 5067.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: Drawing on a range of disciplines from within the humanities and social sciences, Multilingual Memories addresses questions of remembering and forgetting from an explicitly multilingual perspective. From a museum at Victoria Falls in Zambia to a Japanese-American internment in Arkansas, this book probes how the medium of the communication of memories affirms social orders across the globe. Applying linguistic landscape approaches to a wide variety of monuments and memorials from around the world, this book identifies how multilingualism (and its absence) contributes to the inevitable partiality of public memorials. Using a number of different methods, including multimodal discourse analysis, code preferences, interaction orders, and indexicality, the chapters explore how memorials have the potential to erase linguistic diversity as much as they can entextualize multilingualism. With examples from Africa, Asia, Australasia, Europe, and North and South America, this volume also examines the extent to which multilingual memories legitimize not only specific discourses but also individuals, particular communities, and ethno-linguistic groups – often to the detriment of others.

Linguistic Ethnography: Collecting, Analysing and Presenting Data

Автор: Copland Fiona, Creese Angela
Название: Linguistic Ethnography: Collecting, Analysing and Presenting Data
ISBN: 1446257371 ISBN-13(EAN): 9781446257371
Издательство: Sage Publications
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Цена: 21384.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This succinct overview focusses on the experience of conducting linguistic ethnography and the role of the researcher, providing readers with both a philosophical and practical introduction

Linguistic Ethnography

Автор: Copland
Название: Linguistic Ethnography
ISBN: 1137035021 ISBN-13(EAN): 9781137035028
Издательство: Springer
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Цена: 11878.00 р.
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Описание: The collection demonstrates the ways in which established traditions and scholars have come together under the umbrella of linguistic ethnography to explore important questions about how language and communication are used in a range of settings and contexts, and with what effect.

Linguistic Relativities

Автор: Leavitt
Название: Linguistic Relativities
ISBN: 1107558638 ISBN-13(EAN): 9781107558632
Издательство: Cambridge Academ
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Цена: 6018.00 р.
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Описание: Does the language you speak influence your thought and world view? This book offers a history of responses to this question over the last half millennium: usually a simple yes (Renaissance, Romantics, Neoromantics) or no (Enlightenment, most cognitive science), but sometimes more nuanced explorations (Boasian linguistics, recent work in cognition).

Linguistic and material intimacies of cell phones

Название: Linguistic and material intimacies of cell phones
ISBN: 1138229679 ISBN-13(EAN): 9781138229679
Издательство: Taylor&Francis
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Цена: 22202.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

Linguistic and Material Intimacies of Cell Phones offers a detailed ethnographic and anthropological examination of the social, cultural, linguistic and material aspects of cell phones. With contributions from an international range of established and emerging scholars, this is a truly global collection with rural and urban examples from communities across the Global North and South. Linking the use of cell phones to contemporary discussions about representation, mediation and subjectivity, the book investigates how this increasingly ubiquitous technology challenges the boundaries of privacy and selfhood, raising new questions about how we communicate.

Linguistic Ethnography of a Multilingual Call Center

Автор: Woydack
Название: Linguistic Ethnography of a Multilingual Call Center
ISBN: 3319933221 ISBN-13(EAN): 9783319933221
Издательство: Springer
Рейтинг:
Цена: 11179.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of "the life of a calling script" from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.

Language and Identity in Europe: The Multilingual City and its Citizens

Автор: Caroline Smyth, George Kam Kwok, Lorna Carson
Название: Language and Identity in Europe: The Multilingual City and its Citizens
ISBN: 1789974496 ISBN-13(EAN): 9781789974492
Издательство: Peter Lang
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Цена: 9416.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание:

This book brings together research perspectives on the theme of European linguistic and cultural identity. Its chapters are the responses of rising European researchers to the challenges of language and identity in the context of a multilingual Europe, particularly in urban settings. The authors explore the extent to which diversity, and in particular linguistic diversity, affects identity formation across the European Union, from Ireland to Bulgaria, and beyond its borders. These chapters illustrate both the importance of the theme and the potential for further development in theory, policy and praxis. Readers will find this volume to be an informative and useful springboard for a deeper understanding of language and identity in complex social contexts within an evolving geopolitical and cultural landscape.

Linguistic Ethnography

Автор: Copland Fiona
Название: Linguistic Ethnography
ISBN: 144625738X ISBN-13(EAN): 9781446257388
Издательство: Sage Publications
Рейтинг:
Цена: 7285.00 р.
Наличие на складе: Есть у поставщика Поставка под заказ.

Описание: This succinct overview focusses on the experience of conducting linguistic ethnography and the role of the researcher, providing readers with both a philosophical and practical introduction


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